Tabitha Mullins
Acra,NY
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Hardworking professional with proven skills in securing and managing loads and planning optimal routes. Skilled driver with stable history of consistent, safe and efficient deliveries. Team player with service-oriented mindset.
Overview
25
25
years of professional experience
1999
1999
years of post-secondary education
Work History
Owner/Operator
T-shirts and more
Jonesboro, AR
08.2022 - Current
- Managed daily operations of T-shirts and more to ensure smooth workflow.
- Oversaw inventory management and ordered supplies as needed for production.
- Trained staff on printing techniques and customer service best practices.
- Developed marketing strategies to promote new designs and increase sales.
- Handled customer inquiries and resolved issues efficiently to enhance satisfaction.
- Coordinated production schedules to meet customer demands and deadlines.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Manager
Tuesday morning
Jonesboro
08.2016 - 08.2022
- Oversaw daily operations ensuring team adherence to company policies.
- Managed staff schedules to optimize workflow and resource allocation.
- Developed training materials to enhance employee performance and engagement.
Manager
Hays clothing
Searcy, Arkansas
08.2000 - 08.2016
- Oversaw daily operations ensuring team adherence to company policies.
- Managed staff schedules to optimize workflow and resource allocation.
- Developed training materials to enhance employee performance and engagement.
- Implemented process improvements based on team feedback and observations.
- Assisted in budget management by tracking expenses and resource usage effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
Education
White County Central/home School
Judsonia, ARSkills
- I am efficient, reliable, fast learner
- I love hands on work
- I am a team worker
- I bring positively to my work environment
- I am a problem solver
- I am not afraid of challenges
Timeline
Owner/Operator
T-shirts and more
08.2022 - Current
Manager
Tuesday morning
08.2016 - 08.2022
Manager
Hays clothing
08.2000 - 08.2016
White County Central/home School