Tabitha Rhodes
Knoxville,TN
Summary
Detail-oriented Assistant Manager offers more than 20-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
16
16
years of professional experience
Work History
Sales Manager
Petrees Flowers
Knoxville, Tennessee
02.2024 - Current
- Maintained accurate records of all transactions between customers and company representatives.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Assistant Manager
Casey's General Store
Knoxville, TN
12.2021 - 10.2023
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
Assistant Manager
Pilot Corporation
Knoxville, TN
01.2012 - 12.2021
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Teachers Assistant
Knox County School System
Knoxville, TN
08.2008 - 12.2011
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Education
High School Diploma -
Gibbs High School
Corryton, TN05-1993
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and Interviewing
- Operations Management
- Task Delegation
- Retail Operations Management
References
References available upon request.
Timeline
Sales Manager
Petrees Flowers
02.2024 - Current
Assistant Manager
Casey's General Store
12.2021 - 10.2023
Assistant Manager
Pilot Corporation
01.2012 - 12.2021
Teachers Assistant
Knox County School System
08.2008 - 12.2011
High School Diploma -
Gibbs High School
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