TABITHA SANCHEZ
Lake Elsinore,CA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
10
10
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
06.2022 - 11.2023
- Respond to guests', travel agents', team members' and friends' and families' questions, issues and complaints with strategic restorative solutions
- Discuss and appropriately reinforce company privacy, policies, procedures, and terms and conditions
- Demonstrate resourcefulness, professionalism and a personal desire to maintain operationally as a team
- Arrange preferred accommodations for couples, groups, executives and special needs guests based on inventory
- Quickly learn new research skills and apply them to daily tasks, improving efficiency and productivity
Appliance Sales Specialist
Lowe's Companies Inc.
05.2020 - 05.2022
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Solved customer-identified problems with small and large appliances purchased in-store
- Worked with members of other units to support cohesive shopping experiences
- Followed up with vendors and customers to resolve delivery orders quickly
- Managed installation and delivery orders utilizing IMS, Sterling, Dispatch Track, and XDT
Program Coordinator
The Boys And Girls Club Of Los Angeles Harbor
10.2017 - 05.2019
- Oversaw the planning, development, implementation and evaluation of a broad range of programs for academic school year and seasonal breaks
- Managed recreational calendar for public and private events
- Provided leadership to 15 staff members within 8 sectors of the Boys and Girls Club branch
- Piloted all social media marketing accounts and strategies
- Led efforts for recruiting, selecting, training, managing, recognizing, and retaining volunteers and members through external outlets and partnerships
- Maintained oral and written contact with supervisors, staff members, and volunteers to provide direction and technical advice
- Established rapport, trust, and confidence with parents, guardians, and family members
Resident Advisor
California State University, Northridge
12.2013 - 04.2017
- Assisted an average of 50 new residents with transitioning into new living environment and maintained strong relationships with residents
- Strategically programmed events centered around oppression reduction and social interest
- Supported personal needs of residents dealing with diverse conditions
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs
- Provided swift and knowledgeable emergency support in line with campus crisis protocols
- Enforced policies and safety standards through building and room rounds
Residential Life Intern
California State University. Northridge
04.2015 - 08.2015
- Selected amongst hundreds of para-professionals to spearhead training activities for incoming and returning Resident Advisors
- Collaborated with Academic Mentor Intern to co-orchestrate Residential Advisor and Academic Mentor resource fair
- Curated and formulated social awareness academic calendar
- Presented meaningful and intentional programming workshops surrounding professional growth, and social awareness
Education
Bachelor of Arts - Communication Studies
California State University, Northridge (CSUN)
Northridge, CA2017
Skills
- Computer Proficiency
- Strong Organizational Skills
- Excellent Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Building Customer Relationships and Satisfaction
- Restorative Strategic Thinking
- Reinforcing Policies and Procedures
- Documentation and Reporting
Additional Information
- Lowe's 125+ Credit Award (2021)
- Award of Recognition from The Boys and Girls Club of Los Angeles Harbor (2018)
- Resident Advisor of The Year from CSUN Student Housing (2015)
- Newman Civic Fellow Award from President of California State University, Northridge (2014)
- Academic Achievement from CSUN Student Housing (2014)
- President's Volunteer Service Award from President Barack Obama (2013)
Timeline
Cruise Specialist
Norwegian Cruise Line
06.2022 - 11.2023
Appliance Sales Specialist
Lowe's Companies Inc.
05.2020 - 05.2022
Program Coordinator
The Boys And Girls Club Of Los Angeles Harbor
10.2017 - 05.2019
Residential Life Intern
California State University. Northridge
04.2015 - 08.2015
Resident Advisor
California State University, Northridge
12.2013 - 04.2017
Bachelor of Arts - Communication Studies
California State University, Northridge (CSUN)
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