Tabitha Sands
Elevance Health
West Point,GA
10
years of professional experience
Reliable customer service professional with over five years of experience in resolving inquiries and educating clients. Known for effective communication and collaboration that enhances team efficiency and customer experience.
Work History
Customer Service Representative
5 Years 6 Months- Provided exceptional customer support through effective communication and problem-solving.
- Utilized CRM systems to track customer interactions and ensure accurate record-keeping.
- Assisted customers in navigating health plan options and benefits effectively.
- Resolved inquiries promptly, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to streamline processes for improved efficiency.
- Educated customers on policy changes, ensuring clear understanding of coverage details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Health Aide
4 Years- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored and documented vital signs, ensuring client health and safety compliance.
- Communicated effectively with healthcare professionals regarding client needs and progress.
- Coordinated transportation for medical appointments, enhancing accessibility for clients in need.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
Education
High School Diploma
Certified Nursing Assistant - Nursing
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Call center experience
Computer proficiency
Complaint handling
Customer satisfaction measurement
Call center operations
Microsoft outlook
Follow-up skills
Paperwork processing
Appointment scheduling
Team development
Documentation
Clerical support
Filing
Multi-line phone talent
Timeline
Customer Service Representative
Elevance Health
04.2021 - CurrentRead More
Home Health Aide
Driving Mrs. Sara
01.2017 - 01.2021Read More
Jordan Vocational High School
High School Diploma
Read More
Meadows College
Certified Nursing Assistant from Nursing
Read More