Summary
Overview
Work History
Education
Skills
Certification
related experience
References
Timeline
Generic

Tabitha SARGEANT

Effort,PA

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly-skilled phlebotomist with 11 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

911 Public Safety Telecommunicator

Monroe County Communication Center
07.2023 - Current
  • Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
  • Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
  • Improved communication among emergency responders with accurate relay of critical information from callers.
  • Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
  • Increased accuracy in record-keeping through meticulous documentation of each call's details and outcomes.
  • Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.

Veterinary Receptionist

Eastern Pennsylvania Veterinary Medical Center
10.2022 - Current
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.

Phlebotomist

Health Network Labs
03.2019 - 07.2023
  • Perform venipuncture (straight needle stick, winged infusion set, syringe method.) Able to perform blood cultures, finger sticks, know the correct order of draw
  • Register patients
  • Process labs and prepare for shipment to lab.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Reviewed and processed requisitions for laboratory tests.
  • Assisted in training and onboarding new phlebotomists.

Phlebotomist

Geisinger Wyoming Valley/South Wilkes Barre
02.2016 - 03.2019
  • Perform venipuncture (straight needle stick, winged infusion set, syringe method.) Able to perform blood cultures, finger sticks, know the correct order of draw, use collection manager, EPIC and Sunquest systems
  • Act as a Phleb III in the absence of supervision, assist in downtime procedures
  • Assist in Processing when needed
  • Act as both Phleb and TLA
  • Familiar with the layout and procedures at both GWV and GSWB
  • Ordering and stocking at GSWB.

Veterinary Assistant

Pleasant Valley Veterinary Hospital
09.2014 - 09.2016
  • Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, enter patient medical history and information, schedule office appointments, take radiographs

Blood Donor Specialist

Institute for Transfusion Medicine
09.2015 - 02.2016
  • Perform blood pressure, vital check, and series of confidential health history questions, perform venipuncture according to blood donation protocol, label blood bags and tubes, and properly verify blood bag and tube number.

Phlebotomist

Geisiger Wyoming Valley
11.2013 - 09.2015
  • Perform venipuncture (straight needle stick, winged infusion set, syringe method) Able to perform blood cultures, finger sticks, pediatric venipuncture, know correct order of draw, use of collection manager, EPIC and Sunquest computer systems
  • Act as a Phleb III in the absence of supervision, assist in downtime procedures.

Veterinary Assistant

Banfield Pet Hospital
02.2012 - 08.2013
  • Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, enter patient medical history and information, schedule office appointments, take radiographs

Veterinary Assistant

Creature Comforts Veterinary Service
04.2012 - 07.2012
  • Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, place urinary catheters, enter patient medical history and information, schedule office appointments, administer intravenous, subcutaneous and oral medications, take radiographs, monitor critical patients in ICU

Bather/Brusher

Pet Smart
03.2011 - 04.2012
  • Bath and Brush dogs and cats, clip toe nails, answer telephones, schedule appointments for myself and the groomers, sweep, mop, empty garbage cans

Veterinary Assistant

Creature Comforts Veterinary Service
10.2005 - 06.2010
  • Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, place urinary catheters, enter patient medical history and information, schedule office appointments, administer intravenous, subcutaneous and oral medications, take radiographs, monitor critical patients in ICU

Education

High School Diploma -

Pleasant Valley School District
Brodheadsville, PA
06.2003

Phlebotomist -

Geisinger School of Phlebotomy
Danville, PA
11.2013

Skills

  • Incident Documentation
  • Emergency Management
  • Call Prioritization
  • Information Gathering
  • Attention to Detail
  • Active Listening

Certification

ASCP Certified Phlebotomy Technician

related experience

  • Health Network Labs, Phlebotomist, Perform venipuncture (straight needle stick, winged infusion set, syringe method.) Able to perform blood cultures, finger sticks, know the correct order of draw. Register patients. Process labs and prepare for shipment to lab., 03/2019, Present
  • Geisinger Wyoming Valley/South Wilkes Barre, Phlebotomist, Perform venipuncture (straight needle stick, winged infusion set, syringe method.) Able to perform blood cultures, finger sticks, know the correct order of draw, use collection manager, EPIC and Sunquest systems. Act as a Phleb III in the absence of supervision, assist in downtime procedures. Assist in Processing when needed. Act as both Phleb and TLA. Familiar with the layout and procedures at both GWV and GSWB. Ordering and stocking at GSWB., 02/2016, 03/2019
  • Institute for Transfusion Medicine, Blood Donor Specialist, Perform blood pressure, vital check, and series of confidential health history questions, perform venipuncture according to blood donation protocol, label blood bags and tubes, and properly verify blood bag and tube number., 09/2015, 02/2016
  • Geisiger Wyoming Valley, Phlebotomist, Perform venipuncture (straight needle stick, winged infusion set, syringe method) Able to perform blood cultures, finger sticks, pediatric venipuncture, know correct order of draw, use of collection manager, EPIC and Sunquest computer systems. Act as a Phleb III in the absence of supervision, assist in downtime procedures., 11/2013, 09/2015
  • Pleasant Valley Veterinary Hospital, Veterinary Assistant, Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, enter patient medical history and information, schedule office appointments, take radiographs, 09/2014, 09/2016
  • Banfield Pet Hospital, Veterinary Assistant, Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, enter patient medical history and information, schedule office appointments, take radiographs, 02/2012, 08/2013
  • Creature Comforts Veterinary Service, Veterinary Assistant, Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, place urinary catheters, enter patient medical history and information, schedule office appointments, administer intravenous, subcutaneous and oral medications, take radiographs, monitor critical patients in ICU, 04/2012, 07/2012
  • Pet Smart, Bather/Brusher, Bath and Brush dogs and cats, clip toe nails, answer telephones, schedule appointments for myself and the groomers, sweep, mop, empty garbage cans, 03/2011, 04/2012
  • Creature Comforts Veterinary Service, Veterinary Assistant, Admit and discharge patients, assist in examinations, draw and run blood samples, assist in surgical procedures and anesthesia monitoring, place intravenous catheters, place urinary catheters, enter patient medical history and information, schedule office appointments, administer intravenous, subcutaneous and oral medications, take radiographs, monitor critical patients in ICU, 10/2005, 06/2010

References

  • Erica Monteverde, Phlebotomy Scheduler/Dispatcher 484-547-4033
  • Shayla Baran, Pre-Analytical Specialist, 570-956-2965
  • Kacee Cope, Hospital Administrator, 610-904-1776

Timeline

911 Public Safety Telecommunicator

Monroe County Communication Center
07.2023 - Current

Veterinary Receptionist

Eastern Pennsylvania Veterinary Medical Center
10.2022 - Current

Phlebotomist

Health Network Labs
03.2019 - 07.2023

Phlebotomist

Geisinger Wyoming Valley/South Wilkes Barre
02.2016 - 03.2019

Blood Donor Specialist

Institute for Transfusion Medicine
09.2015 - 02.2016

Veterinary Assistant

Pleasant Valley Veterinary Hospital
09.2014 - 09.2016

Phlebotomist

Geisiger Wyoming Valley
11.2013 - 09.2015

Veterinary Assistant

Creature Comforts Veterinary Service
04.2012 - 07.2012

Veterinary Assistant

Banfield Pet Hospital
02.2012 - 08.2013

Bather/Brusher

Pet Smart
03.2011 - 04.2012

Veterinary Assistant

Creature Comforts Veterinary Service
10.2005 - 06.2010

High School Diploma -

Pleasant Valley School District

Phlebotomist -

Geisinger School of Phlebotomy
Tabitha SARGEANT