Tabitha Shank-Adams
Fort Collins,CO
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Medical Assistant
The Youth Clinc
Fort Collins, CO
04.2018 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Server/Massage Practitioner
Fox Acres Country Club
Red Feather Lakes, CO
03.2008 - 03.2010
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Restocked products and maintained treatment rooms for professional appearance and sanitization.
Education
Cerificate in Medical Assisting -
Front Range Community College
Longmont, CO11-2017
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH03-1995
Skills
- Charting Expertise
- Certified in Epic
- Problem Anticipation and Resolution
- Medication Administration
- BLS Training
- Time Management
- Clear Communication
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Patient and Empathetic
- Microsoft Office
Timeline
Medical Assistant
The Youth Clinc
04.2018 - Current
Server/Massage Practitioner
Fox Acres Country Club
03.2008 - 03.2010
Bachelor of Arts - Communications
Cleveland State University
Cerificate in Medical Assisting -
Front Range Community College