Tabitha Sondel
Middleburg
Summary
Dedicated professional with strong customer service and active listening skills. Experienced in data entry and problem-solving, consistently ensuring high customer satisfaction and retention rates.
Overview
10
10
years of professional experience
Work History
CSR
ADT Security
Jacksonville, FL
04.2019 - 05.2026
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Utilized CRM software to track interactions and maintain detailed customer records.
- Assisted in training new representatives on effective communication techniques and company protocols.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
Impound Clerk
ASAP Towing & Storage
Jacksonville, FL
05.2017 - 03.2019
- Managed daily clerical tasks, ensuring timely processing of documentation and correspondence.
- Assisted in inventory management, tracking storage units and vehicle information efficiently.
- Coordinated customer service inquiries, providing accurate information regarding towing and storage services.
- Maintained organized filing systems, enhancing accessibility to records for team members.
Front Office Coordinator
Service King Collision
Jacksonville, FL
07.2016 - 01.2017
- Coordinated front office operations to enhance customer service and operational efficiency.
- Managed appointment scheduling and ensured optimal workflow for service delivery.
- Assisted in training new staff on front office protocols and customer interaction techniques.
- Streamlined communication between departments, improving response times and service quality.
Education
Associate of Science - Logistics And Business
FSCJ
Jacksonville, FL04-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
CSR
ADT Security
04.2019 - 05.2026
Impound Clerk
ASAP Towing & Storage
05.2017 - 03.2019
Front Office Coordinator
Service King Collision
07.2016 - 01.2017
Associate of Science - Logistics And Business
FSCJ