Tabitha Starkey
Texarkana,AR
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Outgoing employee with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Upbeat employee with outstanding coordination and memorization skills. 15 year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.
Overview
38
38
years of professional experience
Work History
Server
Amigo Juans
Texarkana , TX
08.2020 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Manager on Duty
Texas Roadhouse Restaurant
Texarkana , TX
07.2007 - 07.2018
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Trainer
Texas Roadhouse Restaurant
Texarkana , TX
07.2007 - 07.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Bartender
Texas Roadhouse Restaurant
Texarkana , TX
07.2007 - 07.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Cashier
Cinemark Theaters
Texarkana , TX
06.2004 - 11.2006
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of products.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Licensed Practical Nurse
Texarkana College
Texarkana, TX08.2018
High School Diploma - Basic Education & College Credit Classes
Arkansas High School
Texarkana, AR05.2006
Skills
- Customer Service and Rapport
- Transactions and Cash Handling
- Warm and Friendly
- Conflict and Complaint Resolution
- Team Player
- Specials Promotion and Upselling
- Cool Under Pressure
- Sales Expertise
- Patron Experiences
- Stocking and Replenishing
- Guest Accommodations
- Greeting and Seating Guests
- Guest Relations Management
- Guest Satisfaction
Timeline
Server
Amigo Juans
08.2020 - Current
Manager on Duty
Texas Roadhouse Restaurant
07.2007 - 07.2018
Trainer
Texas Roadhouse Restaurant
07.2007 - 07.2018
Bartender
Texas Roadhouse Restaurant
07.2007 - 07.2018
Customer Service Cashier
Cinemark Theaters
06.2004 - 11.2006
Licensed Practical Nurse
Texarkana College
High School Diploma - Basic Education & College Credit Classes
Arkansas High School
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