Tabitha Watkins
PORT ROYAL,SC
Summary
Dynamic Assistant Manager with a proven track record at Enmarket, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving significant improvements in service quality. Skilled in money handling and fostering a motivated team environment, driving sales growth and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Enmarket
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Coordinated staff scheduling and managed inventory levels for optimal efficiency.
- Supported training initiatives for new employees, enhancing team performance and service quality.
- Implemented process improvements that increased customer satisfaction and reduced wait times.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Lead Supervisor
Grace Management Group
Port Royal, SC
03.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained team members on best practices for safety and efficiency.
- Streamlined workflows, resulting in improved productivity across departments.
- Conducted performance evaluations, providing constructive feedback to enhance staff performance.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Assistant Manager
Food Lion
Port Royal, SC
08.2021 - 02.2023
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Coordinated staff scheduling and managed inventory levels for optimal efficiency.
- Supported training initiatives for new employees, enhancing team performance and service quality.
- Implemented process improvements that increased customer satisfaction and reduced wait times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Hilton Head High School
Hilton Head South Carolina05.1998
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Team motivation
Task delegation
Goal setting
Retail operations
Sales growth
Languages
Spanish
Elementary
Timeline
Lead Supervisor
Grace Management Group
03.2023 - Current
Assistant Manager
Food Lion
08.2021 - 02.2023
Assistant Manager
Enmarket
High School Diploma -
Hilton Head High School