Tabitha Wright
San Diego,CA
Summary
Dynamic Operations Manager with a proven track record at Party City, enhancing customer experiences through effective team leadership and streamlined processes. Skilled in staff development and data analytics, I successfully implemented onboarding programs and change management initiatives, fostering collaboration and driving efficiency in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Operations Manager, Customer Experience
Party City
Chula Vista, CA
06.2011 - 04.2025
- Enhanced workplace efficiency by integrating team input-driven modifications.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
Store Associate
JCPenney
San Diego, CA
07.2010 - 06.2011
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Store Manager
Hollywood Video
San Diego, CA
02.1994 - 05.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Bowman Senior High School
Charlotte NCSkills
- Staff development
- Customer empathy
- Customer acquisition
- Data analytics
- Retention management
- Teamwork
- Customer service
- Multitasking
- Excellent communication
- Team leadership
Timeline
Operations Manager, Customer Experience
Party City
06.2011 - 04.2025
Store Associate
JCPenney
07.2010 - 06.2011
Store Manager
Hollywood Video
02.1994 - 05.2010
High School Diploma -
Bowman Senior High School