TABITHA M. JOHANNSEN
MITCHELLVILLE,IA
Summary
Dedicated to delivering exceptional customer service resulting in successful business outcomes and strong relationships. Excellent with research and editing, essay and letter writing. Proficiency in Microsoft Office (Word, PowerPoint, and Excel). With further emphasis on Microsoft (10+ years) and Excel (2+ years). Received an Associate’s Degree in Liberal Arts from DMACC and am currently enrolled in the Administrative Assistant program. Recipient of The Dean’s Award for scholastic achievement, as well as receiving a formal nomination to the National Society of Leadership and Success. Excellent reading comprehension and am willing and eager to learn. Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Ready to help achieve company goals.
Overview
11
11
years of professional experience
Work History
Clerk/Shift Lead
HY-VEE FAST AND FRESH
10.2021 - Current
- Became shift lead in February of 2022 at Hy-Vee Fast and Fresh; given key in April of 2022.
- Proficient with counting money and performing money transactions to and from safes.
- In 2022, took on more responsibilities when management was undergoing changes.
- Aided assistant store director in schedule creation, ordering, as well as inventory.
- Was called upon to work extra shifts, administered tasks to part-time employees, and increased cleanliness and customer loyalty.
- Was on call for emergencies off of work, certified in cleaning gas spills, and called upon to answer any and all customer or employee questions.
- Edited documents to keep company materials free of grammar errors
- Purchased and maintained office supplies
- Edited and proofread documents for accuracy and completeness
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Interacted with customers by phone, email, or in-person to provide information
Machine Operator
DIAMOND CRYSTAL BRANDS, NOW DYMA
10.2018 - 08.2021
- Product organization and labeling.
- Calibration of printers.
- Sweeping and machine upkeep.
- Performed highly, recognized for fastest production and most cases produced 3 months straight.
- Operated multiple machines simultaneously to meet production requirements
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Complied with company and OSHA safety rules and regulations
- Set up and adjusted equipment and properly configured machines for daily operation
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Maintained organized work area by cleaning and removing hazards
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems
- Adjusted machines to increase productivity for runs
Cashier
HY-VEE FAST AND FRESH, GAS
03.2017 - 10.2018
- Waited on customers, assisting with customer complaints
- Took inventory and organized products, both on shelves and in overstock.
- Helped fix equipment and resolve issues with discount cards
- Praised by customers and bosses for helpfulness, friendliness, and time management.
- Increased customer loyalty
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Line Cook
UNCLE BUCK’S FISH BOWL AND GRILL
09.2016 - 12.2016
- 1000 BASS PRO DRIVE, Prepared customer orders within expected time frame
- Excellent at prioritizing and multi-tasking
- Praised for quick service and keeping station environment clean, organized, and stocked.
Dietary Aide/Housekeeper
ALTOONA NURSING AND REHABILITATION CENTER
11.2012 - 05.2016
- Began career as dietary aide assisting clients with food orders to fit their needs and restrictions, managing 60+ requests per day.
- Helped fulfill additional requests as required
- After each shift, cleaned kitchen, prepped space and wash dishes as needed
- Switched to Housekeeping
- Cleaned clients' rooms, changed bedding, and developed personal relationships with residents and their family members
- Worked as weekend laundryman at this time as needed and pick up extra shifts.
- Required to sort laundry, fold and deliver personal items to clients
- At times I would help search for missing items and explain to clients how to properly track their items.
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
Education
Certificate - Administrative Assistance And Secretarial Science
Des Moines Area Community College (DMACC)
Ankeny IA05.2024
Associate of Arts - Liberal Arts And General Studies
Moines Area Community College (DMACC)
Ankeny, IA05.2018
Graduate - undefined
Southeast Polk High School
2012
Skills
- Equipment Efficiency
- Negotiation and Conflict Resolution
- Administration and Reporting
- Digital Filing
- Money Transfers
Timeline
Clerk/Shift Lead
HY-VEE FAST AND FRESH
10.2021 - Current
Machine Operator
DIAMOND CRYSTAL BRANDS, NOW DYMA
10.2018 - 08.2021
Cashier
HY-VEE FAST AND FRESH, GAS
03.2017 - 10.2018
Line Cook
UNCLE BUCK’S FISH BOWL AND GRILL
09.2016 - 12.2016
Dietary Aide/Housekeeper
ALTOONA NURSING AND REHABILITATION CENTER
11.2012 - 05.2016
Certificate - Administrative Assistance And Secretarial Science
Des Moines Area Community College (DMACC)
Associate of Arts - Liberal Arts And General Studies
Moines Area Community College (DMACC)
Graduate - undefined
Southeast Polk High School
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