Tabrisha Gray
Bolivar,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Home Coordinator
Madison Haywood Developmental Services
02.2020 - Current
- Coordinated individualized care plans, ensuring alignment with client needs and regulatory standards.
- Developed and maintained relationships with families, service providers, and community resources.
- Monitored client progress and adjusted care plans to enhance effectiveness and outcomes.
- Trained staff on best practices for client engagement and program implementation.
Customer Care Representative
AT&T
06.2023 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Provided technical support for devices and services, enhancing customer satisfaction.
- Streamlined processes to improve response times for customer issues and requests.
- Trained new representatives on company policies, procedures, and best practices.
Customer Support Specialist
Walmart
03.2017 - 12.2020
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Implemented process improvements that streamlined issue resolution, increasing customer satisfaction rates.
- Analyzed customer feedback to identify trends, providing actionable insights for service enhancement.
Correctional Officer
Whiteville Correctional Facility
05.2015 - 02.2017
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of cell blocks to identify potential hazards or violations.
- Assisted in implementing emergency response protocols during incidents.
- Documented daily activities and maintained accurate logs of inmate interactions.
- Collaborated with correctional staff to facilitate rehabilitation programs for inmates.
- Enforced facility rules and regulations to promote order and discipline among inmates.
Education
High School Diploma -
Bolivar Central High School
Bolivar, TNSkills
- HEALTHCARE CUSTOMER SERVICE
- PATIENT COMMUNICATION
- MICROSOFT WORD
- INBOUND CALLS
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- PERSON CENTERED Training - 2020-NOW
Languages
English
Full Professional
Timeline
Customer Care Representative
AT&T
06.2023 - 08.2025
Residential Home Coordinator
Madison Haywood Developmental Services
02.2020 - Current
Customer Support Specialist
Walmart
03.2017 - 12.2020
Correctional Officer
Whiteville Correctional Facility
05.2015 - 02.2017
High School Diploma -
Bolivar Central High School