Tacarra Allen
Pittsburgh,PA
Summary
Reliable professional with a background in client service, scheduling, and database management. Builds strong client relationships, supports intake and documentation, and responds quickly to cancellations or schedule changes. Focused on accurate records and positive service experiences. Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Tempus Unlimited
pittsburgh , pa
05.2023 - Current
- Supported Tempus Unlimited consumer-directed care clients by addressing service questions and providing intake assistance.
- Explained Tempus Unlimited program rules, eligibility requirements, and available service options to enhance client understanding.
- Reviewed documentation for completeness, compliance, and confidential handling.
- Maintained customer records in the database system.
- Built strong relationships with clients through effective communication and support, fostering trust and open dialogue.
Scheduling Representative
Caregiver Companion
north side, pa
01.2020 - 01.2024
- Communicated schedule details to caregivers, clients, and family contacts, ensuring clarity and understanding of care plans.
- Adjusted schedules promptly in response to cancellations or delays, maintaining service continuity for clients.
- Supported daily dispatch for routine companion care service coverage.
- Recorded and organized schedule notes in caregiver companion care systems and logs for accurate tracking and reference.
- Provided information regarding medical services, fees, and payment options.
Education
High School Diploma -
CCAC
Pittsburgh, PA06-1999
Psychology
Community College of Allegheny County
Pittsburgh, PASkills
- Eligibility verification
- Intake processing
- Case documentation
- Schedule coordination
- Database management
- Customer relations
- Conflict resolution
- Attention to detail
- Verbal communication
- Payment processing
- CRM system updates
- Team collaboration
Timeline
Client Service Representative
Tempus Unlimited
05.2023 - Current
Scheduling Representative
Caregiver Companion
01.2020 - 01.2024
High School Diploma -
CCAC
Psychology
Community College of Allegheny County