Taciana Rodriguez
New Baltimore,US
Summary
Highly motivated and adaptable professional with experience in both direct patient care and mortgage banking. Demonstrated ability to work collaboratively with multidisciplinary teams—nursing staff, healthcare professionals, and financial specialists—to deliver exceptional service and support. Brings strong clinical knowledge, excellent communication skills, and an unwavering commitment to accuracy, client trust, and high-quality service. Skilled in building relationships, analyzing complex information, and managing sensitive documentation in fast-paced, high-volume environments.
Overview
2026
2026
years of professional experience
Work History
Barista
Biggby Coffee
- Cultivated strong relationships with new and returning customers to enhance loyalty.
- Facilitated customer assistance for an average of 200 patrons daily, ensuring efficient selection from over 50 menu items.
Ice Cream Maker
Dairy Queen
- Served 100–150 customers per shift at a national chain, memorizing 40+ menu items and rotating specials to provide tailored recommendations and ensure an exceptional guest experience.
- Resolved customer concerns promptly while maintaining strict cleanliness and COVID-19 safety standards, consistently contributing to high customer satisfaction.
Resident Aid
The Village of East Harbor
08.2022 - 02.2025
- Supported 12+ patients per shift in performing essential daily activities.
- Oversaw routine monitoring and recording of patient vitals, including blood pressure, temperature, and blood sugar levels.
- Executed safe patient transfers into beds, wheelchairs, and tables utilizing gait belts and specialized tools.
- Safeguarded patient privacy and dignity by adhering to hospital policies and HIPAA regulations.
Licensed Mortgage Loan Originator
Rocket Mortgage
01.2025 - Current
- Educated clients on mortgage options and products to facilitate informed decision-making.
- Assisted in processing loan applications, ensuring accuracy and compliance with regulations.
- Developed strong relationships with clients through effective communication and problem-solving skills.
- Utilized mortgage software to input data and generate necessary documentation for loan approvals.
Education
Mortgage Loan Originator License - Mortgage Loans
Nationwide Multistate Licensing System & Registry
Detroit, MI03.2025
High School Diploma - undefined
Anchor Bay high school
Ira, MI06.2022
Skills
- Customer Relationship Building
- Mortgage Application Review
- Credit Report Analysis
- Income & Asset Documentation Review
- Loan Product Knowledge (FHA, VA, Conventional, USDA, VA)
- Compliance & Regulatory Awareness
- Pipeline & File Management
- Needs-Based Financial Assessment
- High-Volume Call Handling
- Problem Resolution & Client Support
- Data Entry Accuracy & Documentation
- Goal-Oriented Sales Mindset
- Multitasking in Fast-Paced Environments
- Time Management
- Team Collaboration
AWARDS ACKNOWLEDGEMENTS
- Successfully licensed as a Mortgage Loan Officer in 15 states across the United States, demonstrating extensive regulatory knowledge and the ability to adapt to multiple state-specific mortgage guidelines.
- Maintained compliance with federal and state lending laws, ensuring accurate documentation and ethical lending practices.
Timeline
Licensed Mortgage Loan Originator
Rocket Mortgage
01.2025 - Current
Resident Aid
The Village of East Harbor
08.2022 - 02.2025
High School Diploma - undefined
Anchor Bay high school
Barista
Biggby Coffee
Ice Cream Maker
Dairy Queen
Mortgage Loan Originator License - Mortgage Loans
Nationwide Multistate Licensing System & Registry