Tacu Espinosa
Saint Paul,MN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
Work History
Manager
Dairy Queen Grill & Chill
Richfield , MN
06.2020 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
Warehouse Worker
Team Personnel
Saint Paul , MN
02.2015 - 11.2016
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Used pallet jacks to move items to and from warehouse locations.
Education
GED -
Mn dept education
Rush City, MN01-2014
Skills
- Marketing
- Revenue management
- Project planning
- Customer relationship management (CRM)
- Schedule preparation
- Expectation setting
- Conflict resolution
- Risk management
- Customer service
- Work prioritization
- Budget control
Timeline
Manager
Dairy Queen Grill & Chill
06.2020 - 09.2024
Warehouse Worker
Team Personnel
02.2015 - 11.2016
GED -
Mn dept education