Ta'Daizja Hill
Dallas,TX
Summary
Dynamic professional with a strong work ethic and attention to detail, experienced in enhancing patient experiences at Texas Oncology. Proven ability in data entry and communication, successfully coordinating appointments and improving operational efficiency. Adept at managing complex scheduling conflicts while fostering positive relationships with patients and healthcare providers.
Overview
10
10
years of professional experience
Work History
Scheduler
Texas Oncology- Medical City Dallas
03.2025 - Current
- Coordinated communication between patients and healthcare providers to enhance scheduling efficiency.
- Assisted patients in navigating appointment options, enhancing their overall experience and satisfaction.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
Pharmacy Benefits Manager
Alorica
10.2023 - 02.2024
- Verified member eligibility and benefits; processed refill requests and override rejections
- Provided pharmacy help desk and web portal support
- Reviewed and processed prior authorizations and coverage determinations
- Managed mail-order prescription processing and retail-to-mail conversion
- Handled appeals and grievances in compliance with regulatory standards
Patient Access Representative
Parkland Hospital
03.2022 - 10.2023
- Facilitated patient check-in processes to enhance operational efficiency.
- Conducted and documented patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
- Registered patients at multiple locations and worked multiple areas within the department. Understanding the patient flow processes in each area. Identifying process improvement opportunities that promoted team concepts with co-workers while improving revenue cycle functions and the patient experience.
Medical Appointment Scheduler
Matrix Medical Network
05.2019 - 03.2022
- Made inbound/outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.
- Monitored appointment cancellations and rescheduled as necessary to maximize resource utilization.
- Coordinated with healthcare providers to confirm availability and manage scheduling conflicts effectively.
Cashier/Customer Service Representative
Kroger
03.2016 - 01.2019
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Monitored store security procedures, minimizing theft incidents and ensuring a safe shopping environment.
Education
El Centro College
Dallas, TXSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
Timeline
Scheduler
Texas Oncology- Medical City Dallas
03.2025 - Current
Pharmacy Benefits Manager
Alorica
10.2023 - 02.2024
Patient Access Representative
Parkland Hospital
03.2022 - 10.2023
Medical Appointment Scheduler
Matrix Medical Network
05.2019 - 03.2022
Cashier/Customer Service Representative
Kroger
03.2016 - 01.2019
El Centro College
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