Tadele Bekele
Renton,WA
Summary
Goal-driven, detail oriented and skilled individual offering more than 5 years of experience in aviation industry. Knowledgeable and critical thinker with profound experience in customer service. Successful and diverse experience in below-wing airline services.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Alaska Airlines
01.2022 - 06.2023
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Merchandizer
PepsiCo
11.2019 - 01.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Customer Service Representative
American Airlines
04.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivery Driver
Amazon
03.2016 - 04.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Bedele Senior Secondary School
Ethiopia 06.2001
Skills
- Aviation Regulations
- Ramp Generator Operation
- Ramp Checklist Completion
- Live Cargo Handling
- FAA Regulations
- Aircraft Safety Checks
- Expert in Microsoft Office ( Word, Excel, Powerpoint, outlook)
Timeline
Lead Ramp Agent
Alaska Airlines
01.2022 - 06.2023
Merchandizer
PepsiCo
11.2019 - 01.2022
Customer Service Representative
American Airlines
04.2017 - 02.2020
Delivery Driver
Amazon
03.2016 - 04.2017
High School Diploma -
Bedele Senior Secondary School
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