Taegan Humphries
Detroit,MI
Summary
Hardworking Hospitality Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Cocktail Server
Cirque Daiquiri Bar
Atlanta , GA
2020.10 - 2021.09
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Cocktail Waitress
The Hive
Atlanta , GA
2020.10 - 2020.12
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Cocktail Waitress
The Wknd
Nashville , TN
2018.08 - 2020.08
- Anticipated guest needs, including drink refills and clearing empty glasses.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Assisted servers by taking drink orders from tables and delivering them while monitoring arriving patrons.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Cocktail Waitress
The Westin Hotel- L27 Rooftop
Nashville , TN
2019.02 - 2020.07
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Calculated charges, issued table checks, and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Client Relationship Manager
Infinite Technologies LLC
Detroit , Michigan
2023.02 - 2023.12
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
- Leverage CRM database to track referral and outreach data.
- Utilize cold calling methods to target developed lists of new business opportunities, accelerating sales process to achieve results.
- Conduct market and public opinion research to determine potential for service's success.
- Assessed organizational structure design for optimal effectiveness in meeting business objectives.
Chief of Staff
Wge Promo
Detroit , MI
2022.11 - 2023.02
- Analyzed data from surveys, interviews, focus groups. to identify trends in employee engagement and satisfaction.
- Assisted in the recruitment process by screening resumes, scheduling interviews, conducting background checks.
- Built strong relationships with key internal and external parties to support strategic communications and advocacy.
- Coordinated inter-departmental workflow and operations, managing client relationships and projects.
- Conducted performance reviews, managed employee relations issues, and provided guidance on policies and procedures.
Branding Consultant
The Brand Shoppe
Atlanta , GA
2022.02 - 2022.08
- Created highly successful marketing and branding strategies to spearhead entry into market.
- Managed multiple projects and tasks simultaneously while managing client expectations.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and personnel availability.
Sales Coordinator
Alclear LLC
Atlanta , GA
2021.02 - 2022.01
- Trained eight cycles of newly hired top talent to fill key positions and maximize productivity, producing 100 coached employees.
- Consulted with long-term, new and prospective high-profile clients to understand needs and propose ideal solutions.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability
Aided senior leadership during executive decision-making process, generating daily reports to recommend corrective actions and improvements. - Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share, increasing engagement by 32%.
Field Organizer
CADC, inc.
Atlanta , GA
2020.11 - 2021.06
- Raised funds, organized and conducted meetings, engaged with and listened to marginalized populations and uncovered previously unavailable resources.
- Ran citizen outreach office and recruited and led team of canvassers to fundraise for legislative, political and social issues.
- Solved social problems, transformed struggling and fragmented communities into cohesive, safe groups with sound economies and team spirit.
Customer Experience Associate
Postmates
2019.05 - 2020.10
- In this role, I have assisted a team with creating a multi-departmental project to diagnose procedural inconsistencies and clarify resolutions.
- Most recently, as a member of the project I designed and executed an eight-week associate training program, meant to create subject matter experts and to improve departmental content.
- I have also trained, coached, and provided dedicated support to three classes of departmental new hires.
- Resolve escalated customer complaints and questions in real-time via phone, email and chat.
- Performed a variety of tasks, handle escalations, and maintained time sensitive.
- Worked in a fast paced, startup company with evolving procedures and policies.
Social Media Intern
Freedom House Reentry Education and Employment Corporation, FREE
2019.03 - 2019.08
- Build and execute social media campaigns across Facebook, Instagram, Twitter, and Pinterest, and any other relevant social media sites through competitive research.
- Constructed editorial calendars to manage content and plan specific and timely marketing campaigns based on event launch dates.
- Tracked website analytics and reported findings to clients.
- Planned, implemented and maintained successful SEO strategies.
Sales and Marketing Representative
Courtyard by Marriott
Nashville , TN
2018.10 - 2019.05
- Set goals under supervision of top performers and sales coaches, constantly refining technique and meeting or exceeding performance objectives.
- Executed marketing campaigns targeted towards meeting repeat business and referral objectives through continued engagement of past clients.
- Consulted with clients to close sales, identifying decision-makers and facilitating paths to communication conducive to minimizing negotiation time.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Communications Specialist
Tennessee State University
Nashville , TN
2018.08 - 2019.05
- Analyzed, vetted, and implemented organization-wide strategies including the fall and spring college fair, campus recruit visits and career post-grad prep courses.
- Produced effective video presentations, utilizing website and social media platforms.
- Devised public relations strategies to engage with and influence general public in support of accomplishing university objectives and boosting revenues.
- Developed draft story angles, press releases, byline articles and communication materials.
Education
Bachelor of Science - Political Science
Tennessee State University
Nashville, TN05.2020
Skills
- High-Volume Dining
- Order Management
- Guest Relations Management
- Menu Memorization
- Service Prioritization
- Complaint Resolution
Timeline
Client Relationship Manager
Infinite Technologies LLC
2023.02 - 2023.12
Chief of Staff
Wge Promo
2022.11 - 2023.02
Branding Consultant
The Brand Shoppe
2022.02 - 2022.08
Sales Coordinator
Alclear LLC
2021.02 - 2022.01
Field Organizer
CADC, inc.
2020.11 - 2021.06
Cocktail Server
Cirque Daiquiri Bar
2020.10 - 2021.09
Cocktail Waitress
The Hive
2020.10 - 2020.12
Customer Experience Associate
Postmates
2019.05 - 2020.10
Social Media Intern
Freedom House Reentry Education and Employment Corporation, FREE
2019.03 - 2019.08
Cocktail Waitress
The Westin Hotel- L27 Rooftop
2019.02 - 2020.07
Sales and Marketing Representative
Courtyard by Marriott
2018.10 - 2019.05
Cocktail Waitress
The Wknd
2018.08 - 2020.08
Communications Specialist
Tennessee State University
2018.08 - 2019.05
Bachelor of Science - Political Science
Tennessee State University
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