Taeja Porter
Minneapolis,MN
Summary
Proactive regional operations manager with talents in managing several locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.
Overview
4
4
years of professional experience
Work History
Property Manager
Village Green Holding
Minneapolis
07.2025 - Current
- Managed daily operations for residential properties, ensuring tenant satisfaction and property upkeep.
- Coordinated maintenance requests and scheduled repairs with service vendors efficiently.
- Developed marketing strategies to attract new tenants and retain existing occupants effectively.
- Managed three mid-rise urban multi-family apartments in a downtown atmosphere with over 400+ units.
- Lead 16 direct reports to achieve over 97% portfolio occupancy and average closing ratio of 66%.
- Balanced three-different property budgets with average favorable NOI increase by 6.56% YOY.
- Wrote all period and financial reporting for four properties monthly, including but not limited to, Reclasses and Accruals, all ownership reporting, Variance Notes, and MMR.
- In charge of all delinquency and accounts payable.
- Implemented community events to foster tenant engagement and build a positive living environment.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Leased and managed three-separate commercial spaces in mixed-use buildings.
Assistant Community Manager
Timberland Partners
Greater Birmingham
07.2024 - 07.2025
- Responds to prospect and resident requests via in-person, telephone, email, and text messaging. Accurately documenting the contact per company policy
- Maintains an accurate record of work orders and completes follow-up on completed requests to ensure resident satisfaction
- Follow-up communication with residents on work order statuses
- Assists in planning resident functions (i.e., parties, National Night Out, etc.) Attends functions and participates as directed by the Community Manager
- Provides support in enforcing the policies and rules of the community
- Listens to all resident requests, complaints, and comments and proactively works to resolve them
- Supports and implements the 45-75-96 goal (convert 45% or more of the community’s traffic into leases, maintain 75% of all vacant units at rent-ready status, and achieve 96% occupancy).
- Assisted in managing resident relations and addressing community concerns.
Leasing Consultant
BGSF
01.2024 - 07.2024
- Greets and qualifies prospects by covering all required criteria
- Immediately records all telephone and in-person traffic. Files and maintains guest cards according to company procedure
- Tours the property and targeted apartments/models. Highlights community amenities such as the pool, clubhouse, and fitness room. Closes on the sale. Assists prospects in completing the application and secures the deposit
- Ensures that the apartment is ready for the resident to move into on the move-in date
- Performs prospect follow-up within the CRM system throughout each day
- Orients new residents to the community (i.e., issues keys, reviews community rules and regulations, reviews amenities, etc.)
- Proactively communicating and contacting residents to secure lease renewals according to the company’s lease renewal program
- Assists with distributing any company-issued notices
Property Manager
Meeks Property Management
Chicago
02.2022 - 01.2024
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Education
Business Management - Communications
Howard University
Washington, D.C.Skills
- Yardi Voyager
- Yardi CRM Flex
- Yardi CRM IQ
- REBA Rent
- REBA Business Intelligence
- Excel
- LRO
Hobbies and Interests
- Community Work
- KPI Fanatic
Timeline
Property Manager
Village Green Holding
07.2025 - Current
Assistant Community Manager
Timberland Partners
07.2024 - 07.2025
Leasing Consultant
BGSF
01.2024 - 07.2024
Property Manager
Meeks Property Management
02.2022 - 01.2024
Business Management - Communications
Howard University