Taelor Lee
Columbus,OH
Summary
Professional with a variety of experiences at Telhio Credit Union and RMH Franchise. Excelling in customer service and banking product knowledge. Proven ability to enhance member satisfaction while ensuring compliance with banking laws. Strong work ethic and commitment to successful outcomes in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Teller
Telhio Credit Union Inc.
09.2024 - Current
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Relationship Banker
Telhio Credit Union Inc.
11.2023 - 09.2024
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Assistant Catering Director
Sunny Street Cafe
01.2023 - 11.2023
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Bar Manager
RMH Franchise
01.2021 - 01.2023
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Certified Trainer
RMH Franchise
01.2019 - 01.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation, and progress.
- Maintained organization of documents, materials, and equipment.
Expeditor
RMH Franchise
01.2018 - 01.2019
- Trained new expeditors and food runners according to company policies and standards.
- Addressed supply problems and developed creative solutions to prevent delays.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Collaborated with cross-functional teams to align production plans with customer requirements.
Carside Specialist
RMH Franchise
01.2017 - 01.2018
- Answered guest questions and promoted special products.
- Memorized orders and maintained accuracy in high-traffic times.
- Verified prepared food met standards for quality and quantity before serving to customers.
Host
RMH Franchise
01.2016 - 01.2017
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
No Degree - Project Management
Columbus State Community College
Columbus, OHSkills
- Banking product knowledge
- Strong sense of banking ethics
- Account updating
- Banking law compliance
- Strong work ethic
Timeline
Teller
Telhio Credit Union Inc.
09.2024 - Current
Relationship Banker
Telhio Credit Union Inc.
11.2023 - 09.2024
Assistant Catering Director
Sunny Street Cafe
01.2023 - 11.2023
Bar Manager
RMH Franchise
01.2021 - 01.2023
Certified Trainer
RMH Franchise
01.2019 - 01.2021
Expeditor
RMH Franchise
01.2018 - 01.2019
Carside Specialist
RMH Franchise
01.2017 - 01.2018
Host
RMH Franchise
01.2016 - 01.2017
No Degree - Project Management
Columbus State Community College
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