Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taelor McInelly

Pocatello

Summary

Experienced Agent Assistant/ Receptionist with 4 years dedicated to elevating client satisfaction and retention via tailored service and strong communication. Expertise in customer service, sales, and cash handling, backed by food service and hospitality experience. Committed to team collaboration and continuous service improvement in dynamic settings.

Overview

3
3
years of professional experience

Work History

Agent Assistant/ Receptionist

Farm Bureau
04.2025 - Current
  • Assist agents with client accounts, boosting retention and satisfaction through personalized service.
  • Address inquiries promptly, fostering trust and loyalty among clients.
  • Build strong client relationships with tailored support, enhancing satisfaction and loyalty.

BARISTA/CREW

5th Street Bagelry
02.2024 - 03.2025
  • Created welcoming environment, boosting customer satisfaction and community ties.
  • Trained new staff in service excellence, enhancing team collaboration.
  • Improved service quality, leading to noticeable customer satisfaction growth.

HOSTESS

Sizzler
08.2023 - 01.2024
  • Optimized seating to enhance flow, reducing wait times during peak hours.
  • Fostered a welcoming atmosphere, ensuring guests felt valued throughout their dining experience.
  • Implemented seating strategies that improved customer satisfaction and operational efficiency.

CREW MEMBER

The Works
07.2022 - 09.2022
  • Ensured workstation cleanliness, enhancing safety and health compliance.
  • Prepared sandwiches, contributing to efficient service.
  • Promoted a safe dining environment through organized work practices.

Education

High School Diploma -

New Horizons
Pocatello, ID
01.2024

Skills

  • Transaction management expertise
  • Software proficiency
  • Professional phone etiquette
  • Culinary skills
  • Hospitality industry knowledge
  • Client service excellence
  • Mathematical aptitude
  • Effective communication
  • Time management skills
  • Collaborative teamwork

Timeline

Agent Assistant/ Receptionist

Farm Bureau
04.2025 - Current

BARISTA/CREW

5th Street Bagelry
02.2024 - 03.2025

HOSTESS

Sizzler
08.2023 - 01.2024

CREW MEMBER

The Works
07.2022 - 09.2022

High School Diploma -

New Horizons

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