Taelor McInelly
Pocatello,US
Summary
Friendly and dependable customer service professional with experience as a barista, receptionist, and office administrator. Passionate about creating positive guest experiences through personalized experiences, and strong communication. Experienced in high-volume environments, cash handling, inventory support, and building lasting customer relationships. Recognized for a positive attitude, attention to detail, and the ability to balance exceptional customer care with efficient administrative support.
Overview
4
4
years of professional experience
Work History
OFFICE ADMINISTRATOR
Servpro Restoration
Pocatello, US
10.2025 - Current
- Process vendor invoices, verify accuracy, and enter into accounting system for timely payment.
- Reconcile statements and resolve billing discrepancies with vendors and subcontractors.
- Manage front desk operations including answering multi-line phones and directing calls to project managers and technicians.
- Greet clients and vendors in a professional manner and provide assistance as needed.
- Assist with insurance documentation and job file organization for water, mold, and fire restoration projects.
- Maintain organized digital and physical filing systems for compliance and auditing purposes.
- Support scheduling and dispatch coordination for field technicians.
- Prepare checks, ACH payments, and maintain accurate payment logs.
AGENT ASSISTANT/ RECEPTIONIST
Farm Bureau
04.2025 - 10.2025
- Assist agents with client accounts, boosting retention and satisfaction through personalized service.
- Address inquiries promptly, fostering trust and loyalty among clients.
- Supported agents by preparing insurance documents and client communications.
- Updated databases with client information and policy changes regularly.
- Managed the reception area, including greeting visitors and directing them to the appropriate staff member.
- Build strong client relationships with tailored support, enhancing satisfaction and loyalty.
BARISTA/CREW
5th Street Bagelry
02.2022 - 03.2025
- Prepared a variety of coffee beverages using espresso machines and brewing equipment.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Operated point-of-sale system, ensuring accurate order processing and cash handling.
- Operated point-of-sale system for order processing and cash handling efficiently.
- Implemented inventory management procedures to monitor stock levels and minimize waste.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly attitude and promptly addressing their need
- Implemented inventory management procedures to track stock levels and reduce waste.
- Operated kitchen equipment efficiently to maintain workflow and service quality.
- Prepared and served food items in compliance with health and safety regulations.
CREW MEMBER
The Works
07.2022 - 09.2022
- Maintained cleanliness of workstation to uphold safety and health standards.
- Prepared sandwiches for timely and efficient service.
- Organized work practices to sustain a safe dining environment.
Education
HIGH SCHOOL DIPLOMA -
New Horizons
Pocatello, IDSkills
- Office Administration
- Accounts Payable Processing
- Invoice Entry & Reconciliation
- Vendor Relations
- QuickBooks
- Microsoft Office
- Data management
- Operational Efficiency
- Problem Solving
- Time Management
- Attention to Detail
- Conflict management
- Customer service
- Food safety compliance
- Client relationship management
- Inventory management
- Team collaboration
Timeline
OFFICE ADMINISTRATOR
Servpro Restoration
10.2025 - Current
AGENT ASSISTANT/ RECEPTIONIST
Farm Bureau
04.2025 - 10.2025
CREW MEMBER
The Works
07.2022 - 09.2022
BARISTA/CREW
5th Street Bagelry
02.2022 - 03.2025
HIGH SCHOOL DIPLOMA -
New Horizons