TONYA SMITH
Pocatello,ID
Summary
Dedicated Professional experienced in client relations and administrative support. Achieved operational efficiency through effective management of client interactions and documentation processes. Focused on continuous learning in education and business management to enhance knowledge and drive future career success.
Overview
3
3
years of post-secondary education
28
28
years of professional experience
Work History
Administrative Assistant & Peer Support Specialist
Joshua D. Smith & Associates
05.2023 - Current
- I am the first point of contact for our clients. I help them with their initial paperwork and get to know them so that I can match them with the worker that best suits their individual needs. Processed documents through copying, faxing, and scanning to ensure accurate recordkeeping. We are still a paper only company so I am in charge of filing all of the documents as they come in. Conducted audits requested from insurance companies. I work very closely with the clinical supervisor and all of the workers offering any type of help they require. Tracked required documents to maintain compliance and support operational needs. Created daily schedules for clinicians to optimize client appointments and workflow. And I answer our multiple line phones. I have the calls forwarded to my phone so that all client calls are answered. I have recently taken the certified peer support course and have been working directly with clients since February of 2025.
- Coordinated client calendars to facilitate scheduling and reduce conflicts., appointments, and court dates for Joshua D. Smith & Associates
- Prepared legal correspondence, forms, and case documents for attorney review
- Greeted clients and handled calls with professional support at Joshua D. Smith & Associates
Cashier
Ulta Beauty Supplies
11.2010 - 07.2011
- Constructed shelves, organized product sampling, and updated price stickers to enhance store presentation.
- Processed cash, card, and gift card transactions accurately to ensure smooth checkout experiences.
- Ensured secure handling of cash payments for customer purchases., card, and gift card transactions with careful attention.
- Assisted guests with checkout, returns, and exchanges, providing support to enhance customer satisfaction.
Cashier
Jacksons Food Stores
08.2010 - 07.2011
- The number of customers I would help per shift was around two hundred. Embraced fast-paced environment, maintaining cleanliness and organization while supporting the team and engaging with customers. Performed cleaning, stocked shelves, checked in products, filled ice bags for sale, and built rapport with customers through their daily purchases.
- Handled cash, cards, and gift card payments with accuracy.
- Supported guests with product questions and checkout assistance.
- The number of customers I would help per shift was around two hundred. Embraced fast-paced environment, maintaining cleanliness and organization while supporting team and engaging with customers. Performed cleaning, stocked shelves, checked in products, filled ice bags for sale, and built rapport with customers through their daily purchases.
Receptionist
Mutual Insurance Associates
08.2007 - 04.2010
- Greeted Mutual Insurance Associates clients and guided visitors to proper departments.
- Provided a friendly greeting to clients at Mutual Insurance Associates, ensuring they were guided to the right departments for their needs.
- Managed incoming switchboard calls and efficiently directed policyholder inquiries to the appropriate insurance staff for timely responses.
- Answered multiple phone lines, managed incoming and outgoing mail, processed payments online, and maintained detailed history of all client interactions. I left this position for health reasons, I had to have corrective surgery.
Assembler
Ballard Medical Supply
06.2005 - 09.2006
- Worked in a sterile environment to build medical devices, specifically balloons, ensuring compliance with industry standards. Contributed as a temporary employee, adapting quickly to workplace demands until an announcement of relocation led to plant-wide lay-off of temporary workers.
- Inspected components for defects before final assembly at Ballard Medical Supply.
- Packaged finished assemblies in cleanroom conditions for Ballard Medical Supply.
- Packaged finished assemblies to ensure compliance with health and safety standards. in cleanroom conditions for Ballard Medical Supply.
Server
The Pressbox
Pocatello
12.2003 - 04.2004
- Delivered exceptional dining experiences to locals, ensuring satisfaction and value.
- Welcomed guests and efficiently presented menu selections in a fast-paced sports bar environment.
- Took accurate food and beverage orders using a point-of-sale system.
- Synchronized timing between kitchen and bar staff to enhance table service efficiency.
Supervisor / Computer Programmer
Mountain West Research Center
03.2002 - 03.2004
- Supervised research center staff scheduling and daily workflow.
- Enforced safety protocols across Mountain West Research Center facilities.
- Coordinated data collection tasks and daily reporting.
- Conducted market research by calling individuals from a list to gather their opinions on various subjects. Monitored clients and employees to ensure honesty in responses and prevent leading questions from interviewers. I was offered and accepted a computer programming position. Enjoyed role, valuing hours, challenges, autonomy in project completion, and strong relationships with staff. I gave one month's notice and left the company with an open-ended invitation to return.
Head Cocktail Waitress
Little Darlings of Las Vegas
10.1998 - 03.2002
- Took drink orders for customers, including numerous celebrities, enhancing guest experience. I also served beverages to customers for the dancers and was wildly successful. I learned the business very quickly and was the club's highest waitressing earner. Trained new waitresses and selected those who met performance standards for the team. Assembled and led a dedicated team of 8 waitresses, known for reliability and strong work ethic. We worked together for over 2 years a 1st at LD's. Gave 2 weeks' notice & trained my replacement before leaving.
- Delivered cocktail service across club floor and VIP tables
- Presented drink menus and promoted bottle service packages
- Monitored guest tables and refilled beverages promptly
Teacher
Creative Kids Learning Center
06.1998 - 01.1999
- Taught preschool curriculum to 4-year-olds, fostering early childhood development. I was licensed & trained by the State of Nevada. Completed specialty courses to enhance teaching techniques and classroom engagement. Developed daily lesson plans in collaboration with co-teacher, ensuring a comprehensive learning experience for students.
- Developed creative lesson plans for early learning classroom activities, aiming to promote children's curiosity and learning.
- Assisted children in navigating daily routines and smoothly transitioning between classroom activities to foster a supportive environment.
- Utilized positive guidance strategies to manage classroom behavior, ensuring a harmonious environment conducive to learning.
Education
Business Management
Idaho State University
High School Diploma -
Highland Senior High School
Pocatello, ID 06.1994 - 06.1997
Skills
- Office administration
- Customer Service Specialist
- Schedule coordination
- Document filing
- Data Management
- Compliance Monitoring
- Phone System Management
- Multi-tasking Skills
- Time Management Skills
- Extremely Organized
- Detail Oriented
- Quick learner
- Client Advocacy
- Punctuality
ACTIVITIES
I love to read non-fiction mostly, but I'll read anything I can get my hands on. I love to have the actual book in my hands instead of the digital versions. I am always buying books. I get a lot from thrift stores, and when I am done reading it I will try and give it to someone that I think will like it. I collect Dean Koontz books, he is my favorite author, and I now have around 30., I put together clothing drives for those in need no matter the ages, at least 3 times a year. I will pick up donations from people all over Southeast Idaho. I separate the trash from the useable items then I wash, separate into sex and size, make a detailed itemized list of which items are in what bags – then attach the list to the storage bag, fold the items so that they don't wrinkle, and then they are stored until delivery. I go through Facebook and Instagram to find someone in need that doesn't ask for much, but I can tell needs a lot. I give items for the entire family – clothes, shoes, art supplies, movies, board games, bath supplies we have never used, pots and pans I replace yearly, electronics my family is no longer using, and whatever toys I can get rid of. Sometimes, I get to throw in a gas card or grocery card which is wonderful. I love my project and hope to grow in time.
Timeline
Administrative Assistant & Peer Support Specialist
Joshua D. Smith & Associates
05.2023 - Current
Cashier
Ulta Beauty Supplies
11.2010 - 07.2011
Cashier
Jacksons Food Stores
08.2010 - 07.2011
Receptionist
Mutual Insurance Associates
08.2007 - 04.2010
Assembler
Ballard Medical Supply
06.2005 - 09.2006
Server
The Pressbox
12.2003 - 04.2004
Supervisor / Computer Programmer
Mountain West Research Center
03.2002 - 03.2004
Head Cocktail Waitress
Little Darlings of Las Vegas
10.1998 - 03.2002
Teacher
Creative Kids Learning Center
06.1998 - 01.1999
High School Diploma -
Highland Senior High School
06.1994 - 06.1997
Business Management
Idaho State University