TAELYN ANSLEY
Houston,TX
Summary
Customer-focused banking professional with experience supporting Chase clients in a fast-paced financial services environment. Demonstrates strong communication, problem-solving, and attention to detail while handling sensitive account information and resolving complex customer inquiries. Proven ability to meet performance expectations, maintain high customer satisfaction, and navigate banking systems and digital platforms efficiently. Recognized for professionalism, accuracy, adaptability, and a commitment to delivering exceptional service. Eager to leverage banking experience and a client-first approach to support Chase Private Client customers with secure, accurate, and timely wire transfer services.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
JP Morgan Chase
01.2026 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Resolved customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Handled escalated calls, achieving satisfactory resolutions that strengthened customer relations and upheld company standards.
- Analyzed customer feedback to identify trends, implementing improvements in service delivery.
- Initiated strategies to enhance customer engagement through personalized communication approaches.
- Handled inbound calls for JPMorgan Chase customer accounts and service requests.
- Resolved checking, savings, and credit card inquiries using Chase policies.
Customer Service Advocate
HCHS
06.2025 - 12.2025
- Assisted Medicare members with benefits, coverage, claims, and plan inquiries, ensuring accuracy and compliance.
- Navigated internal systems to research accounts and resolve discrepancies, providing timely solutions for customer inquiries.
- Navigated multiple internal systems to manage account information. to research accounts, resolve discrepancies, and provide timely solutions.
- Utilized multiple internal systems to research accounts and resolve discrepancies, ensuring timely solutions for customers.
- Recognized for effective communication, strong call control, and high customer satisfaction scores.
Lead Teacher
The Goddard School
09.2023 - 06.2025
- Led structured early childhood education programs, enhancing cognitive, social, and emotional development in children.
- Led structured early childhood education programs, fostering cognitive, social, and emotional growth in children.
- Mentored teachers, strengthening team cohesion and ensuring instructional consistency.
- Cultivated strong parent relationships through regular updates, progress documentation, and tailored learning strategies.
Server / To-Go Manager
Texas Roadhouse
Houston, TX
11.2020 - 08.2024
- Managed high-volume to-go operations, delivering fast, accurate, and friendly service that improved customer experience.
- Proposed and executed new order tracking improvements, reducing wait times and improving workflow.
- Trained and supervised new servers, improving team performance and boosting customer satisfaction.
- Trained and supervised new servers, developing skills that enhanced team efficiency and customer satisfaction.
- Managed cash and credit transactions accurately, ensuring accountability and trust.
Nanny
Independent
- Created and led engaging activities and learning games that promoted child development.
- Implemented and monitored care routines for infants and toddlers, fostering consistency and a nurturing environment.
- Supported cognitive and emotional growth through structured play and routine.
- Supported cognitive and emotional growth through structured play and consistent routines.
Education
Associates of Arts -
San Jacinto
houston, txSkills
- Customer Service
- Call Handling
- Online Customer Support
- Technical Support
- Customer Account Management
- CRM Management
- Payment Processing
- Call management
- Sales communication techniques
- Time Management
- Teamwork
- Leadership
- Client relations
- Critical thinking
- Call management
Timeline
Customer Service Representative
JP Morgan Chase
01.2026 - Current
Customer Service Advocate
HCHS
06.2025 - 12.2025
Lead Teacher
The Goddard School
09.2023 - 06.2025
Server / To-Go Manager
Texas Roadhouse
11.2020 - 08.2024
Nanny
Independent
Associates of Arts -
San Jacinto