Taesha Ragland
Houston,TX
Summary
Proven leader in customer service and data analysis, notably at Texcel, where I spearheaded initiatives reducing complaints by over 30%. Expert in Microsoft Excel and adept at problem-solving, I excel in transforming customer feedback into actionable insights, enhancing satisfaction and operational efficiency across healthcare settings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Texcel
Houston, TX
03.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Medical Data Analyst
Cooper Green Mercy Health Services
Birmingham, AL
09.2016 - 03.2023
- Assisted in decision-making processes by providing evidence-based recommendations backed by extensive data analysis findings.
- Mitigated risk associated with inaccurate or incomplete patient records through diligent quality control checks during the data compilation process.
- Developed custom reports for hospital administration, highlighting key performance indicators related to patient satisfaction and operational efficiency.
- Identified areas for improvement in healthcare operations through comprehensive data analysis and trend interpretation.
- Contributed to the development of innovative healthcare solutions through active participation in brainstorming sessions and collaborative project work.
Medical Data Analyst
UAB Medicine
Birmingham, AL
04.2014 - 09.2017
- Enhanced communication between medical and non-medical staff by presenting complex data analysis results in an accessible, easy-to-understand format.
- Collaborated with IT team to develop a secure database system for storing sensitive medical information.
- Assisted in decision-making processes by providing evidence-based recommendations backed by extensive data analysis findings.
- Mitigated risk associated with inaccurate or incomplete patient records through diligent quality control checks during the data compilation process.
- Developed custom reports for hospital administration, highlighting key performance indicators related to patient satisfaction and operational efficiency.
Education
Bachelor Of Medical Biology - Medical Claims Examination
Brown Mackie College - Atlanta
Atlanta, GA05.2009
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Time Management
- Customer Relations
Accomplishments
- Collaborated with team of 5 in the development of connecting bridges .
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Affiliations
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
Timeline
Customer Service Manager
Texcel
03.2023 - Current
Medical Data Analyst
Cooper Green Mercy Health Services
09.2016 - 03.2023
Medical Data Analyst
UAB Medicine
04.2014 - 09.2017
Bachelor Of Medical Biology - Medical Claims Examination
Brown Mackie College - Atlanta