Taesha Ragland
Houston,TX
Summary
Proven leader in customer service and data analysis, notably at Texcel, where I spearheaded initiatives reducing complaints by over 30%. Expert in Microsoft Excel and adept at problem-solving, I excel in transforming customer feedback into actionable insights, enhancing satisfaction and operational efficiency across healthcare settings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Texcel
03.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Medical Data Analyst
Cooper Green Mercy Health Services
09.2016 - 03.2023
- Assisted in decision-making processes by providing evidence-based recommendations backed by extensive data analysis findings.
- Mitigated risk associated with inaccurate or incomplete patient records through diligent quality control checks during the data compilation process.
- Developed custom reports for hospital administration, highlighting key performance indicators related to patient satisfaction and operational efficiency.
- Identified areas for improvement in healthcare operations through comprehensive data analysis and trend interpretation.
- Contributed to the development of innovative healthcare solutions through active participation in brainstorming sessions and collaborative project work.
Medical Data Analyst
UAB Medicine
04.2014 - 09.2017
- Enhanced communication between medical and non-medical staff by presenting complex data analysis results in an accessible, easy-to-understand format.
- Collaborated with IT team to develop a secure database system for storing sensitive medical information.
- Assisted in decision-making processes by providing evidence-based recommendations backed by extensive data analysis findings.
- Mitigated risk associated with inaccurate or incomplete patient records through diligent quality control checks during the data compilation process.
- Developed custom reports for hospital administration, highlighting key performance indicators related to patient satisfaction and operational efficiency.
Education
Bachelor Of Medical Biology - Medical Claims Examination
Brown Mackie College - Atlanta
Atlanta, GA05.2009
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Time Management
- Customer Relations
Accomplishments
- Collaborated with team of 5 in the development of connecting bridges .
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
Affiliations
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
Timeline
Customer Service Manager
Texcel
03.2023 - Current
Medical Data Analyst
Cooper Green Mercy Health Services
09.2016 - 03.2023
Medical Data Analyst
UAB Medicine
04.2014 - 09.2017
Bachelor Of Medical Biology - Medical Claims Examination
Brown Mackie College - Atlanta
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