Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tafale Ki

customer service representative
SALTLAKECITY,UT

Summary

Customer-focused professional experienced in delivering effective service solutions and resolving conflicts. Excels in communication and problem-solving to enhance customer satisfaction and loyalty. Collaborates seamlessly within teams, adapting to changing needs while driving results through efficient service.

Overview

4
4
years of professional experience

Work History

Patient Support Representative

University Of Utah Health
Salt Lake City, UT
12.2024 - Current
  • Coordinated appointment scheduling
  • Streamlined communication between departments to ensure cohesive patient care delivery.
  • Assisted with inventory management responsibilities including ordering office supplies.

Assistant Manager

CTA Community Supports I
West Jordan City, Utah
03.2023 - 07.2025
  • Handled customer calls, deescalating issues to ensure satisfaction.
  • Resolved team conflicts effectively, promoting a collaborative environment.
  • Goal-driven to meet job expectations
  • Provided leadership, insight and mentoring to newly hired employees.
  • Implemented process improvements to streamline workflows and reduce turnaround times.

Customer Service Agent

G2 Secured Staff I
Salt Lake City, Utah
06.2022 - 02.2023
  • Ticket Counter agent
  • Resolved customer concerns
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to Supervisor.
  • Process Refunds and booking flights

Education

High School Diploma -

Horizonte Institute Training Center
North Salt Lake, UT
05.2016

Skills

  • Task delegation
  • Team Collaboration
  • Reporting and documenting
  • Positive attitude
  • Conflict Resolution
  • Conflict resolution
  • Customer rapport
  • Documentation management
  • Consulting
  • Reliability
  • Procedure Compliance

Timeline

Patient Support Representative

University Of Utah Health
12.2024 - Current

Assistant Manager

CTA Community Supports I
03.2023 - 07.2025

Customer Service Agent

G2 Secured Staff I
06.2022 - 02.2023

High School Diploma -

Horizonte Institute Training Center

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