Maria Leseman
Summary
Thorough and committed Patient Support Specialist offering over five years of experience in Business Management and Customer Relations. Bringing a detail-oriented and decisive nature that can succeed in both a group setting or individually. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Patient Support Specialist
Amgen Applied Molecular Genetics
10.2024 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided administrative and clinical support to patients and healthcare providers, assisting with tasks including insurance verification and data entry management
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
Intake Specialist
Highmark Wholecare
04.2022 - 11.2023
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and organizational policies.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Assistant Manager
CoreLife Eatery
01.2019 - 04.2020
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Collaborated with Store Manager to develop strategic plans for sales growth and operational improvements.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Project Intern
American Red Cross
08.2017 - 04.2018
- Conducted in-depth research to provide data-driven recommendations for project strategies, enhancing outcomes.
- Supported development of project proposals, contributing to high success rate in securing new projects.
- Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
- Gathered detailed requirements from clients to better understand their needs and expectations for each project.
Education
Bachelor of Science - Business Administration
Point Park University
Pittsburgh, PA05-2021
Skills
- Project Management
- Insurance Verification
- Conflict Resolution
- Team Leadership
- Interpersonal Communication
- Escalation Management
- Teamwork and Collaboration
- Strategic planning
- Performance Management
- Task Delegation
Timeline
Patient Support Specialist
Amgen Applied Molecular Genetics
10.2024 - Current
Intake Specialist
Highmark Wholecare
04.2022 - 11.2023
Assistant Manager
CoreLife Eatery
01.2019 - 04.2020
Project Intern
American Red Cross
08.2017 - 04.2018
Bachelor of Science - Business Administration
Point Park University
Similar Profiles
Erin DelaneyErin Delaney
CERTIFIED CLINICAL RESEARCH COORDINATOR at Department of Medical and Molecular Genetics at Indiana University School of MedicineCERTIFIED CLINICAL RESEARCH COORDINATOR at Department of Medical and Molecular Genetics at Indiana University School of Medicine
Lekshmi S NairLekshmi S Nair
NA at Molecular Genetics CME, CDFDNA at Molecular Genetics CME, CDFD
David HuertaDavid Huerta
Undergraduate Student Researcher at UCLA Microbiology, Immunology, And Molecular GeneticsUndergraduate Student Researcher at UCLA Microbiology, Immunology, And Molecular Genetics