Summary
Overview
Work History
Education
Skills
Certification
References
Projects
Timeline
Generic

Tafari Hunter

Houston,TX

Summary

Skilled and versatile technician with over five years of experience in security systems, surveillance technology, and IT support across residential, commercial, and industrial settings. Proven ability to install and troubleshoot CCTV, access control, and intrusion systems, as well as configure networks, VLANs, and firewalls in both on-site and virtualized environments. Experienced in managing support tickets, resolving technical issues, and delivering excellent customer service. Currently expanding my IT skill set through home lab projects and the pursuit of the Cisco CCNA certification.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Global Axiom
Houston, TX
05.2023 - Current
  • Provide Tier 1 and Tier 2 remote technical support for enterprise-level security systems, including CCTV, access control, fire, and burglar alarm systems.
  • Troubleshoot network-connected surveillance systems (IP-based) from major vendors such as i3 International, Axis, Avigilon Alta, YourSix, Hanwha, Milestone, Exacq Vision, Eagle Eye, OpenEye, Bosch, Honeywell, and Brivo.
  • Program, configure, and remotely deploy new CCTV systems, ensuring seamless integration with customer networks, and NVR/VMS platforms.
  • Monitor and manage support tickets using an internal queuing system, consistently meeting SLA targets for issue resolution and response.
  • Collaborate with field technicians, project teams, and internal departments to resolve escalated technical issues and service requests.
  • Perform network troubleshooting related to camera connectivity, video streaming quality, port forwarding, PoE switches, and static IP configurations.
  • Maintain detailed case documentation and system logs to ensure traceability, compliance, and effective knowledge transfer.
  • Support system uptime and performance by proactively identifying recurring issues, and providing long-term technical solutions.

Tech Engineer

ADT
Saint Rose, Louisiana
05.2021 - 01.2025
  • Installed residential intrusion alarm systems and surveillance cameras, ensuring full coverage and functionality based on customer needs.
  • Programmed and tested security systems to meet operational standards, including motion detectors, door/window sensors, and DVR/NVR setups.
  • Conducted site assessments to recommend system placements, and identified opportunities for upselling additional products and services.
  • Educated customers on system use, remote access features, and best practices for home security.
  • Upsold and promoted additional security solutions, such as smart home integrations, extended monitoring, and equipment upgrades.
  • Ensured compliance with installation protocols, and maintained detailed records of completed jobs and equipment used.
  • Delivered professional in-home service, balancing technical expertise with a strong customer service approach.

Part-Time Specialist

Apple
Houston, TX
10.2022 - 05.2023
  • Delivered technical troubleshooting and customer support for Apple products, including macOS and iOS devices
  • Assisted customers in resolving software updates, iCloud syncing, and hardware performance issues
  • Provided guidance on AppleCare services and data backup solutions

Surveillance Technician

Surveillance One
Houston, TX
06.2022 - 10.2022
  • Installed and programmed Axis IP cameras in commercial and industrial environments, including shopping malls, department stores, and power plants.
  • Mounted and positioned surveillance equipment based on site plans, blueprints, and client specifications.
  • Installed, racked, and configured NVRs, servers, and networking hardware according to the scope of work and site layouts.
  • Performed end-to-end system testing and validation to ensure proper recording, streaming, and remote access functionality.
  • Followed structured cabling practices, and adhered to safety and compliance standards at job sites across multiple regions.
  • Collaborated with project managers and engineers to resolve installation challenges and meet deployment timelines.
  • Maintained equipment logs, installation checklists, and site documentation to support handover and future maintenance.

Security Alarm Technician

Home Pro
Houston, Texas
01.2022 - 05.2022
  • Installed security alarm systems in residential properties.
  • Diagnosed issues with alarms and implemented effective repairs.
  • Collaborated with clients to customize security solutions for their needs.
  • Installed residential surveillance systems, and provided end-user training to ensure optimal system usage.

Game Quality Assurance Tester

Testronic Labs
New Orleans , Louisia
03.2020 - 05.2021
  • Conducted thorough testing on various game titles across multiple platforms.
  • Identified and documented bugs using industry-standard testing tools.
  • Executed test cases based on project requirements and specifications.
  • Checked gameplay elements for accuracy by playing games from start to finish.
  • Worked closely with other members of QA team to coordinate efforts and share information.

Cox Business Technician

Cox Communications
Harahan, LA
10.2015 - 10.2019
  • Installed and configured network modems and routers for business customers, ensuring stable internet and data connectivity.
  • Programmed and deployed VoIP phone systems, including extension setup, call routing, and user provisioning.
  • Diagnosed and resolved network issues (connectivity, configuration, hardware) to restore service quickly and minimize downtime.
  • Provided on-site customer service and clear communication, setting expectations, and guiding users through solutions.
  • Verified service performance after installs, repairs, and documented work completed.
  • Delivered results above monthly expectations through efficient service and problem-solving.

Geek Squad AV Install Agent

Best Buy (Geek Squad)
New Orleans, LA
08.2008 - 05.2015
  • Installed and mounted flat-screen TVs, soundbars, and multi-room speaker systems in residential and commercial environments.
  • Set up home theater and audio systems, including AV receivers, in-wall speakers, and subwoofers, for optimized performance.
  • Performed basic PC setups, software installations, and virus/malware removal for residential clients.
  • Installed and configured wireless routers, and extended Wi-Fi networks to improve home and office connectivity.
  • Routed and concealed low-voltage cabling to ensure clean, professional installations, aligned with customer expectations.
  • Provided on-site client support and training to ensure an understanding of installed AV and network equipment.
  • Collaborated with team members to complete full-site AV integration projects under tight deadlines and customer specifications.

Education

High School Diploma -

John McDonogh Sr High School
New Orleans, LA
05-2002

Skills

  • Technical troubleshooting and diagnostics
  • Helpdesk and remote support
  • Network connectivity management
  • Active Directory and user management
  • CCTV programming
  • Remote deployment
  • VPN and remote access management
  • Hardware and peripheral setup
  • Cybersecurity awareness and best practices
  • Ticketing systems management
  • Security systems and surveillance technologies
  • Experience with Axis, Honeywell, Bosch, Milestone, Brivo, and Avigilon

Certification

Cisco CCNA, In Progress, 10/15/2025

References

References available upon request

Projects

Home-lab Firewall & Virtualization Setup

  • Built a virtual network lab using Proxmox and OPNsense to simulate enterprise firewall configurations.
  • Configured routing, NAT, VPN access, and VLAN segmentation for learning and testing purposes.

Home Network Infrastructure with VLAN Segmentation

  • Designed and deployed a secure, segmented network with managed switches and wireless access points.
  • Implemented SSID tagging, DHCP scopes, and inter-VLAN routing to separate personal, IoT, and guest devices.

Timeline

Technical Support Specialist

Global Axiom
05.2023 - Current

Part-Time Specialist

Apple
10.2022 - 05.2023

Surveillance Technician

Surveillance One
06.2022 - 10.2022

Security Alarm Technician

Home Pro
01.2022 - 05.2022

Tech Engineer

ADT
05.2021 - 01.2025

Game Quality Assurance Tester

Testronic Labs
03.2020 - 05.2021

Cox Business Technician

Cox Communications
10.2015 - 10.2019

Geek Squad AV Install Agent

Best Buy (Geek Squad)
08.2008 - 05.2015

High School Diploma -

John McDonogh Sr High School

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Tafari Hunter