Taha Ahmadi
Sacramento,CA
Summary
Dedicated MIS student and professional with over 3 years of experience in technical support, customer service, and management. Adept at diagnosing and repairing software and hardware issues, with a proven track record of enhancing customer satisfaction and improving operational efficiency. Fluent in English, Farsi/Dari, with working knowledge of Pashto and Urdu. Seeking to leverage technical skills and customer-oriented approach in an IT-focused role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant / Certified Interpreter
Sacramento County (Department of Human Assistance)
Sacramento, CA
07.2023 - Current
- Manage and secure access to confidential state websites, adhering to strict security protocols
- Utilize a broad range of software applications and operate various computer peripherals efficiently
- Provide critical interpretation services in Farsi/English, facilitating clear communication for diverse client needs
- Process and administer confidential documents, ensuring accuracy and compliance.
Manager / Marketing Manager
JoJo'z Pizza
Arcade Arden, CA
02.2022 - 06.2023
- Led a team to increase customer ratings from 3 to 4.4 stars on Google Reviews through strategic marketing and improved service quality
- Developed and maintained inventory management logs, significantly improving operational efficiency and cost management.
Sales Associate
Albertsons Safeway
Roseville, CA
01.2021 - 09.2021
- Delivered exceptional customer service, contributing to a positive shopping experience
- Trained new hires, ensuring a high standard of customer service and operational efficiency.
Technician / Co-Owner
Roseville Mobile Tech Repair
Roseville, CA
03.2020 - 12.2020
- Specialized in diagnosing and repairing a wide range of mobile devices, highlighting technical proficiency and problem-solving skills
- Managed detailed records of repairs and customer interactions, demonstrating organizational capabilities.
Education
Associate Degree for Transfer in Management Information Systems -
Folsom Lake College
Folsom05-2024
High School Diploma -
Foothill High School
05.2021
Skills
- Software & Hardware Diagnostics and Repair
- Customer Service & Support
- Confidential Data Management
- Multilingual Communication (English, Farsi/Dari, Pashto, Urdu)
- Team Collaboration & Leadership
- Social Media Marketing
- Clerical Support
Certification
Certified Interpreter, Sacramento County
California State Seal of Biliteracy
Professional Development
- Member of the Education Talent Search Program | UC Davis
- Regular Volunteer | Sacramento County Election Offices
Volunteer Experience
Sacramento County Election Officer, Played a key role in the smooth operation of election processes, showcasing the ability to manage sensitive information and support community engagement.
References
Available upon request
Timeline
Office Assistant / Certified Interpreter
Sacramento County (Department of Human Assistance)
07.2023 - Current
Manager / Marketing Manager
JoJo'z Pizza
02.2022 - 06.2023
Sales Associate
Albertsons Safeway
01.2021 - 09.2021
Technician / Co-Owner
Roseville Mobile Tech Repair
03.2020 - 12.2020
Associate Degree for Transfer in Management Information Systems -
Folsom Lake College
High School Diploma -
Foothill High School