TAHANI TUITELE-BROUSSARD
Ledyard
Summary
Organized and dependable candidate with experience in dynamic, high-performance environments. Able to maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Supervisor
Marriott Hotel
04.2022 - 04.2023
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Established and upheld high standards, promoting great customer service and assistance to guests
- Trained staff to provide excellent customer service, apply best practices, and comply with procedures
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
Sales Floor Associate
Nordstrom
05.2023 - 02.2024
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
- Consistently achieved sales goals by successfully upselling and cross-selling products
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Worked to meet and exceed special targets for credit card applications, special donations, and specific product promotions.
Experience Sales Floor Associate
Nordstrom Rack
04.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in inventory management, ensuring product availability and timely restocking.
- Resolved customer complaints professionally, adhering to store policies while keeping customer satisfaction a top priority.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2018
Skills
- Customer Service
- Product knowledge
- Cross-selling
- Problem-solving
- Relationship building
- Multitasking
Timeline
Experience Sales Floor Associate
Nordstrom Rack
04.2024 - 12.2024
Sales Floor Associate
Nordstrom
05.2023 - 02.2024
Hotel Front Desk Supervisor
Marriott Hotel
04.2022 - 04.2023
High School Diploma -
Will C. Wood High School
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