Tahany Villanueva
Waukegan,IL
Summary
Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Account Sales Associate
The Home Depot Inc
10.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products, alternatives and solutions.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions in regards to product information, pricing and estimation on product arrival.
Pro Sales Associate
The Home Depot
02.2024 - Current
- Started with small tasks as a Pro Sales associate for contractors such as gathering items for quotes and orders.
- Gained experience and upgraded to calculating quantity of product for clientele. Started placing larger orders for bigger jobs/businesses.
- Formed strong relationships with our general contractors and client, ensuring their jobs are properly supplied with anything that they might need.
- Ensuring clients are aware of their benefit such as, upcoming deals and services that are available to them. Communicaing effectively and following up.
- Establishing a connection with vendors who supply our product and clientele who purchase bulk quantities of items, to ensure the best price possible for the customer.
- Ensures there's no language barriers between customers by serving as a translator.
- Achievements/Tasks
Hardware Associate
The Home Depot
01.2022 - 02.2024
- Primary Inventory taker, made sure shelf was properly packed out, Insured steady supply of product.
- Sales person on the floor. Responsibilities included greeting, attending to each customer and assisting them physically and with in-depth product knowledge.
- Translated on multiple occasions for various departments.
- Contact : Vladimir Albarran Hardware Department Head - 847-625-1020 Ext. 575
Education
GED - Computer Information Technology
College of Lake County
09-2027
Skills
- Excellent communication skills
- Customer-focused interpersonal skills
- Very attentive to detail
- Excellent at marketing and presentation competency
- Upselling
- Positive and professional
- Reliable and punctual
- Client account management
- Contact follow-up
- Goal oriented
- Outgoing personality
- Exceptional customer service
Certification
- Word Certificate (2023-01 - 2024-03) A certificate that was earned along the class I'm currently taking.
- Excel Certificate (2023-01 - 2024-03)
LANGUAGES
English Full Professional Proficiency
Spanish Full Professional Proficiency
Timeline
Pro Account Sales Associate
The Home Depot Inc
10.2024 - Current
Pro Sales Associate
The Home Depot
02.2024 - Current
Hardware Associate
The Home Depot
01.2022 - 02.2024
GED - Computer Information Technology
College of Lake County
Hobbies and Interests
Big fan of memory puzzles, chess and books. Big fan of painting with linseed oil paints despite their pricing, digital art and the occasional DC comic book.
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