Ikiesha Mapp
Philadelphia,PA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
21
21
years of professional experience
2006
2006
years of post-secondary education
Work History
Store Manager
Rite Aid
Philadelphia, Pennsylvania
01.2010 - 03.2025
- Managed daily store operations and ensured smooth transactions.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
Package Handler
Fed Ex Ground
Philadelphia, Pennsylvania
09.2007 - 11.2010
- Sorted packages for efficient processing and delivery.
- Operated conveyor systems to move packages through the facility.
- Maintained cleanliness and organization of work area at all times.
- Followed safety protocols to protect self and coworkers during operations.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Store Associate
Walmart
Philadelphia, Pa
05.2004 - 11.2010
- Assisted customers with product selection and inquiries daily.
- Maintained cleanliness and organization of store displays and shelves.
- Processed sales transactions accurately using point-of-sale systems.
- Demonstrated excellent customer service skills at all times.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
Simon Gratz High School
Philadelphia, PaSkills
- Inventory management
- Point-of-sale systems
- Cash reconciliation
- Staff training
- Conflict resolution
- Effective communication
- Problem solving
- Team development
- Product merchandising
- Policies and procedures
Timeline
Store Manager
Rite Aid
01.2010 - 03.2025
Package Handler
Fed Ex Ground
09.2007 - 11.2010
Store Associate
Walmart
05.2004 - 11.2010
Simon Gratz High School