Tahdra Bennett
Somerset
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kabafusion
03.2025 - Current
- Sending emails to the team with any issues related to patients
- Go over supplies and medications to be filled with the patient
- Ask patients questions about diagnosis, next infusion dates, follow up Dr. appointments and any new infections or hospitalizations
- Working alongside the pharmacist to create tickets for new orders
- Every so often help with pick and pack to get medications to patients homes
- Verifying insurance is active and confirm authorization on file is updated to send medication
- Adjudicate claims and call patients to collect copays
- Call Dr. offices to follow up on new orders or clinical notes to submit to insurance companies
- Working with Citrix and CPR system
AR Billing Specialist
PromptCare Companies
06.2024 - 03.2025
- Assist the PBM and Billing Specialist with issues, billing backlogs and end-of-month processes
- Assist with nurse billing
- Working with documentation team to receive signed POT and nursing notes
- Assist with collections as needed and identified in an overall weekly A/R review done by the Reimbursement Manager
- Assist the Cash Poster as needed and identified by the Reimbursement Manager
- Field and troubleshoot calls from patients regarding benefit, claims and patient balances
- Pro-actively seek resolutions to any billing issues that may arise
- Reporting/Documentation:
- Billing documents as requested
- Claim adjudication for all pharmacies and advise once claims are payable
- Calling insurance companies to assist with rejected claims and sending out email to pharmacy once payable
- Weekly status reports
- Other duties as assigned
Pharmacy Technician
KabaFusion
03.2021 - 05.2024
- Sending emails to the team with any issues related to patients
- Go over supplies and medications to be filled with the patient
- Ask patients questions about diagnosis, next infusion dates, follow up Dr. appointments and any new infections or hospitalizations
- Working alongside the pharmacist to create tickets for new orders
- Every so often help with pick and pack to get medications to patients homes
- Verifying insurance is active and confirm authorization on file is updated to send medication
- Adjudicate claims and call patients to collect copays
- Call Dr. offices to follow up on new orders or clinical notes to submit to insurance companies
- Working with Citrix and CPR system
Patient Service Representative
Qualitas Pharmacy Services
06.2020 - 02.2021
- Follow up with RWJ hospitals on patient orders
- Assist RPH with creating delivery tickets
- Filing supply sheets in alphabetical order
- Answering calls from Med speed drivers about deliveries
- Occasionally, pick and pack supplies for patients infusions
Pharmacy Program Support Specialist-pharmacy technician
IQVIA
11.2018 - 05.2020
- Working in a call center environment, where I complete a high volume of both inbound and outbound calls answering customer inquiries.
- Maintaining customer medical records. Recognizing, documenting and reporting adverse events and product quality complaints.
- Providing Copay debit cards to Pharmacies to the assist the patient with their copay balance
- Working with Avaya and salesforce
- Worked with reimbursements/ staging claims for patients
- Talked to pharmacies to help troubleshoot the claim to be processed
- Completing audits by calling pharmacies and verifying if the patients had government insurance on submitted claims
- Receiving calls from pharmacies who are getting rejections for age based medicare and providing prior authorizations to bypass the rejection
Tier 1 Amazon Warehouse Associate Part Time
Amazon
10.2017 - 05.2020
- Inbound/outbound
- Picking and packing
- Used scanners to identify each item
- Problem Solver
Education
Some college - English literature
St Thomas University
Miami Gardens, FL05.2016
Associate of Applied Science - Health Studies
Thomas Edison State University
Trenton, NJ12-2026
Skills
- Medical Billing
- Insurance Verification
- Pharmacy Technician Experience
- Typing
- HIPAA
- Medical Terminology
Certification
- PTCB Pharmacy Technician June 2020 to August 2022
- Pharmacy Technician Certification
- CNA
- Pharmacy Technician License
Additional Information
- CERTIFICATIONS AND SKILLS:
- PTCB Pharmacy Technician certification
- Certified Nursing Assistant certification
Timeline
Pharmacy Technician
Kabafusion
03.2025 - Current
AR Billing Specialist
PromptCare Companies
06.2024 - 03.2025
Pharmacy Technician
KabaFusion
03.2021 - 05.2024
Patient Service Representative
Qualitas Pharmacy Services
06.2020 - 02.2021
Pharmacy Program Support Specialist-pharmacy technician
IQVIA
11.2018 - 05.2020
Tier 1 Amazon Warehouse Associate Part Time
Amazon
10.2017 - 05.2020
Some college - English literature
St Thomas University
Associate of Applied Science - Health Studies
Thomas Edison State University
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