Tahir Abderaman Zara
Bayonne
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Seasoned owner/operator with several years of expertise the field. Highly knowledgeable about market, competitors and clientele with strong background in negotiating deals. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Overview
10
10
years of professional experience
Work History
Owner/Operator
RAZA PARFUM LLC
Bayonne
04.2024 - Current
- Managed daily operations and logistics for RAZA PARFUM LLC.
- Developed and implemented marketing strategies to promote product lines.
- Oversaw inventory management and supply chain processes.
Customer Service Representative
CVS Pharmacy
Brooklyn
10.2023 - 06.2025
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Assisted customers in locating products and offering recommendations based on needs.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained a clean and organized work environment to enhance customer experience.
- Handled returns and exchanges while adhering to company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Pharmacy Assistant
Pharmacy
Brooklyn, NY
08.2020 - 09.2023
Customer Service
Airtel Tchad
Ndjamena, Chad
04.2015 - 11.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Education
Associate of Science - Computer Science
HEC-Tchad
Ndjamena, Chad08.2018
Skills
- Communication
- Customer service
- Complaint resolution
- Sales support
- Billing procedures
- Problem solving
- Call center experience
- Negotiation strategies
- Business development
- Refunds processing
Language
English, French, and Arabic
Timeline
Owner/Operator
RAZA PARFUM LLC
04.2024 - Current
Customer Service Representative
CVS Pharmacy
10.2023 - 06.2025
Pharmacy Assistant
Pharmacy
08.2020 - 09.2023
Customer Service
Airtel Tchad
04.2015 - 11.2017
Associate of Science - Computer Science
HEC-Tchad