Tahira Cutler
Schenectady
Summary
Experienced with managing, scheduling patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Referral Coordinator/Medical Scheduler
Albany Medical Center- Surgery
Albany, NY
09.2023 - Current
- Coordinated patient referrals to optimize surgical scheduling and enhance departmental efficiency.
- Streamlined communication between healthcare providers to ensure timely access to surgical care.
- Managed referral documentation and maintained accurate patient records in electronic health systems.
- Assisted with pre-operative processes, ensuring compliance with hospital protocols and patient safety standards.
- Trained new staff on referral procedures and electronic systems to improve team performance and workflow.
- Developed process improvements for referral tracking, reducing delays in patient care delivery.
- Collaborated with multidisciplinary teams to address patient needs and enhance service delivery outcomes.
- Led initiatives to refine referral workflows, promoting best practices across the surgical department.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
EviCore Healthcare
06.2007 - 09.2023
- Knowledgeable with educated responses to diverse customer questions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Researched and rapidly resolved client conflicts to maintain key account.
- Used tools and resources to identify solutions to customer problems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings
- Attended telephone skills and program information training sessions to boost aptitude.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
No Degree - Adult Continuing Education
Dutchess Community College
Poughkeepsie, NY04-2019
Social Work
Dutchess Community College
Poughkeepsie, NYGED -
Roberto Clemente Center
Bronx, New York04-1992
Skills
- Attention to Detail
- Customer Support
- Inbound and Outbound Calling
- Obtaining Authorizations
- Cross-Functional Collaboration
- Customer Data Confidentiality
- Microsoft Office
- Conflict Resolution
- Appointment scheduling
- Accurate documentation
- Medical terminology
- Insurance verification
- Patient scheduling
- Multi-line phone proficiency
- Pre-authorizations
Timeline
Referral Coordinator/Medical Scheduler
Albany Medical Center- Surgery
09.2023 - Current
SENIOR CUSTOMER SERVICE REPRESENTATIVE
EviCore Healthcare
06.2007 - 09.2023
GED -
Roberto Clemente Center
No Degree - Adult Continuing Education
Dutchess Community College
Social Work
Dutchess Community College