Tahira M. Cabret

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• Processed requests for public records in compliance with legal regulations.
• Analyzed trends in record requests to improve service delivery and response times.
• Maintained a well-organized filing system, resulting in reduced retrieval times and ease of access to critical information.
• Conducted audits of records for consistency and adherence to department policies.
• Trained staff on best practices for records management and data entry procedures.
• Managed police records database to ensure accuracy and accessibility of information.

• Oversaw front desk operations to ensure seamless guest check-in and check-out processes.
• Managed staff scheduling, optimizing coverage for peak service periods.
• Resolved guest complaints by developing effective conflict resolution strategies.
• Coordinated with housekeeping and maintenance teams to uphold property standards and guest satisfaction.
• Monitored inventory of supplies, ensuring adequate stock levels for daily operations.
• Conducted regular audits of front desk procedures to identify areas for improvement and streamline workflows.
• Developed and maintained relationships with guests, fostering loyalty through personalized service initiatives.
• Checked guests in out of hotel, made reservations, and processed payments.

• Supervised front desk operations, ensuring high-quality customer service and streamlined check-in processes.
• Trained and mentored front desk staff, enhancing team performance and service delivery.
• Managed guest inquiries and complaints, resolving issues effectively to maintain satisfaction levels.
• Conducted regular audits of front desk procedures, identifying areas for efficiency improvements.
• Oversaw cash handling procedures, ensuring accuracy in daily financial transactions and reporting.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Scheduled and assigned daily work and activities for team members.

• Led daily operations, ensuring optimal inventory levels and merchandise presentation.
• Trained and mentored team members to enhance customer service skills and sales techniques.
• Analyzed sales data to identify trends, implementing strategies for revenue growth.
• Developed staff schedules to align with peak shopping hours, improving workforce efficiency.
• Collaborated with upper management on strategic initiatives to improve overall store performance.
• Implemented standard operating procedures, ensuring compliance with company policies and regulations.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

• Self-motivated, with a strong sense of personal responsibility.
• Managed ticketing systems to process sales, refunds, and exchanges accurately.
• Coordinated flight check-in processes, ensuring smooth passenger flow and minimizing delays.
• Delivered exceptional customer service by resolving inquiries and complaints efficiently.
• Trained new staff on company policies and effective customer interaction techniques.
• Monitored performance metrics to identify trends and develop strategies for service enhancement.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.