Tahirah Singleton
Jarrell,TX
Summary
Motivated Management Trainee eager to learn all aspects of business while further developing advanced skills & abilities. Dedicated leader, problem-solver and team manager with 20 years of experience in customer service.
Overview
15
15
years of professional experience
Work History
Caseworker
Health And Human Services Commission
Austin, TX
07.2019 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using TIERS.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
Sales Consultant
Office Depot
Austin, TX
11.2017 - 07.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Member Services Representative
Talquin Electric Coop
Quincy, FL
03.2015 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Manager
Walgreens
Quincy, FL
03.2009 - 03.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Office Assistant
Quincy Joist Company
Quincy, FL
07.2007 - 03.2009
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
Education
Certified Dental Assistant - Dental Assistant
Austin Dental Assistant School
Cedar Park, TX05.2017
No Degree - General Studies
Tallahassee Community College
Tallahassee, FLHigh School Diploma -
Lincoln High School
Tallahassee, FL05.2001
Skills
- Interpersonal skills
- Communication and motivation
- Organization and delegation
- Forward planning and strategic thinking
- Problem solving and decision making
Timeline
Caseworker
Health And Human Services Commission
07.2019 - Current
Sales Consultant
Office Depot
11.2017 - 07.2019
Member Services Representative
Talquin Electric Coop
03.2015 - 08.2017
Assistant Manager
Walgreens
03.2009 - 03.2015
Office Assistant
Quincy Joist Company
07.2007 - 03.2009
Certified Dental Assistant - Dental Assistant
Austin Dental Assistant School
No Degree - General Studies
Tallahassee Community College
High School Diploma -
Lincoln High School
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