Tahisha Bastien
Pine Hills
Summary
Experienced Health Unit Coordinator with strong administrative and patient support skills. Proficient in managing fast-paced tasks to ensure efficient unit operations. Patient-focused with a blend of administrative and customer service abilities. Skilled in communication coordination, referrals, and policy enforcement. Capable of finding balanced solutions and resolving conflicts. Dedicated, adaptable professional with a proactive attitude and quick learning abilities. Possesses a strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Case Developer
Morgan & Morgan
12.2024 - 05.2025
- Compiled medical treatment documentation to enhance record accuracy.
- Analyzed files to extract actionable tasks for improved documentation processes.
- Liaised with medical providers for confirmation and updates regarding client treatments.
- Ensured accurate data entry in relevant systems and software applications.
- Prepared email correspondence directed at providers and legal teams.
- Partnered with leadership and team members to foster a productive work environment.
- Delivered exceptional service through effective collaboration and communication efforts.
Paraprofessional Substitute
Maxim Healthcare
02.2024 - 08.2024
- Implemented lesson plans alongside teachers while guiding student understanding.
- Monitored behavior consistently and utilized positive reinforcement strategies.
- Provided targeted support for students struggling with academic tasks or homework.
- Worked with educators to create strategies that addressed diverse learning needs.
- Maintained a secure environment by overseeing classrooms and transitions between periods.
- Served as substitute teacher when needed, following established lesson plans.
- Managed comprehensive student records including attendance and academic performance data.
- Contributed to IEP discussions as invited by teaching staff.
Health Unit Coordinator
AdventHealth
06.2022 - 02.2024
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Provided administrative support to nursing staff as needed.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Assisted with orienting new employees to departmental procedures.
- Updated patient information in electronic systems according to established policies and procedures.
- Performed clerical tasks such as typing letters, memos, reports., as requested by management.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Scheduled medical appointments and transportation for patients.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Communicated with patients with compassion while keeping medical information private.
- Prepared new patient files by entering demographic information into a computer system.
- Coordinated transportation arrangements for clients when needed.
- Assisted with training new employees on proper intake procedures.
- Greeted customers and provided excellent customer service.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Assisted with scheduling appointments for patients and family members.
- Maintained confidentiality of all patient information at all times.
Intake Assistant
House Call MD'S LLC
09.2021 - 03.2022
- Efficiently scheduled new patient appointments based on referrals received from various sources.
- Conducted insurance verification through Advanced MD insurance portal to ensure coverage accuracy.
- Confirmed patient appointments by reaching out to individuals and referring agencies, addressing questions promptly.
- Prepared comprehensive new patient charts in Wound Expert EMR, ensuring timely entry of intake data.
- Documented nursing notes, procedures, and wound care treatments for patients in ALF/Home settings consistently.
- Managed patient visit logs and appointment statuses using MS Outlook, ensuring clear communication trails.
- Adhered strictly to HIPAA regulations while maintaining confidentiality during clerical operations.
- Facilitated coordination among departments to guarantee completion of necessary paperwork before admissions or discharges.
Access Service Representative
New York Presbyterian Methodist Hospital
12.2019 - 06.2021
- Registered patients through face-to-face interviews to gather demographic and insurance information.
- Provided information on clinic policies and answered general patient inquiries.
- Ensured accurate processing of credit card transactions in accordance with regulations.
- Maintained organized work environment with effective filing systems for document retrieval.
- Monitored patient appointments to keep schedules on track and notified providers of arrivals.
- Verified demographics and insurance data for accurate patient registration.
- Collected co-pays and payments while following established procedural guidelines.
- Responded to assistance requests from medical staff to address operational needs.
Patient Care Representative
CityMD Urgent Care Center
11.2017 - 07.2019
- Collected and entered accurate demographic data into electronic health record systems.
- Coordinated appointments, referrals, laboratory tests, and medical records for patient care management.
- Greeted patients and maintained a clean reception area to enhance visitor experience.
- Facilitated communication among physicians, nurses, pharmacists, and insurance companies regarding care plans.
- Processed payments using cash registers and software programs efficiently.
- Conducted follow-up calls with discharged patients to evaluate satisfaction with services.
- Monitored prescription refills and secured authorizations from insurance companies when needed.
Medical Assistant Receptionist
All City Medical
02.2017 - 11.2017
- Facilitated incoming calls, appointment scheduling, and provision of general information to callers.
- Verified insurance eligibility and managed collection of copays at time of service.
- Registered both walk-in and established patients while ensuring HIPAA compliance.
- Leveraged ER software for accurate scanning of patient records.
- Processed patient accounts by collecting deductibles, copayments, and managing post charges.
- Secured authorizations for necessary procedures and specialist consultations.
- Supported MD with partial completion of medical forms for surgeries and pre-employment evaluations.
- Triaged patients by taking vitals, administering immunizations, and ensuring readiness of exam rooms.
Behavioral Health School Bus Driver
Smart Pick
01.2016 - 08.2016
- Compiled medical treatment documentation to enhance record accuracy.
- Analyzed files to extract actionable tasks for improved documentation processes.
- Liaised with medical providers for confirmation and updates regarding client treatments.
- Ensured accurate data entry in relevant systems and software applications.
- Prepared email correspondence directed at providers and legal teams.
- Partnered with leadership and team members to foster a productive work environment.
- Delivered exceptional service through effective collaboration and communication efforts.
Education
CNA - undefined
Access Careers
Brooklyn, NYMedical Assistant - undefined
Career Institute of Health & Technology
Brooklyn, NYHigh School Diploma - undefined
Erasmus Hall Campus H.S For Business & Technology
Brooklyn, NYSkills
- Process Improvements
- EMR Updating
- Paperwork Processing
- Multidisciplinary Team Collaboration
- Patient Registration
- Workflow Coordination
- Records Management
- Critical Thinking
- Decision-Making
- Risk Management
- HIPAA Guidelines
- Conflict De-Escalation
- Medical terminology proficiency
- Unit reception
- Patient Education
- Supply Restocking
Medical Records Management
Languages
French
Professional Working
Timeline
Case Developer
Morgan & Morgan
12.2024 - 05.2025
Paraprofessional Substitute
Maxim Healthcare
02.2024 - 08.2024
Health Unit Coordinator
AdventHealth
06.2022 - 02.2024
Intake Assistant
House Call MD'S LLC
09.2021 - 03.2022
Access Service Representative
New York Presbyterian Methodist Hospital
12.2019 - 06.2021
Patient Care Representative
CityMD Urgent Care Center
11.2017 - 07.2019
Medical Assistant Receptionist
All City Medical
02.2017 - 11.2017
Behavioral Health School Bus Driver
Smart Pick
01.2016 - 08.2016
CNA - undefined
Access Careers
Medical Assistant - undefined
Career Institute of Health & Technology
High School Diploma - undefined
Erasmus Hall Campus H.S For Business & Technology
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