Tahj Adams
Orlando,US
Summary
Results-driven professional with a strong track record in fast-paced, deadline-driven environments to manage goals and team development. Proficient in Microsoft Word and equipped with exceptional problem-solving skills. Successfully trained teams, resulting in marked improvements in operational efficiency. Expert in technical support, dedicated to ensuring peak system performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP Delivery Driver
Amazon
Orlando, FL
06.2024 - 01.2025
- Enhance customer satisfaction by resolving complaints and answering inquiries.
- Assist in loading and unloading, ensuring efficient delivery operations.
- Rescheduling deliveries with customers if they are unable to receive them.
- Completing and submitting logs and reports.
- Operated a vehicle according to safety regulations.
- Inspected delivery vehicles before the shift, immediately reporting problems and safety hazards to supervisors.
Assistant Shift Manager
RaceTrac
Orlando
01.2024 - 05.2024
- Provided guidance on proper use of tools, materials, machinery and equipment used during shifts
- Utilized problem solving techniques to address challenging situations effectively
- Managed daily activities of store operations including cash handling and reconciliation
- Resolved customer complaints promptly and professionally
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Trained inexperienced staff on proper operational procedures and policies
Shift Manager
McDonald's
Orlando, FL
07.2017 - 12.2023
- Manage food prep and customer orders, ensuring prompt service and satisfaction
- Handle cash, credit, and digital payments, issuing receipts and resolving discrepancies
- Maintain cleanliness and safety standards, enhancing the dining environment
- Address customer inquiries and complaints, fostering a positive experience
- Organize and replenish inventory, supporting efficient operations
Education
High School Diploma -
Maynard Evans High
01.2021
Skills
- Microsoft Word
- Microsoft PowerPoint
- Application installations
- System performance optimization
- Hardware installation
- Helpdesk services
- Technical support
Certification
- FORKLIFT CERTIFIED
- COMPTIA A+
- CIW Certified
Timeline
DSP Delivery Driver
Amazon
06.2024 - 01.2025
Assistant Shift Manager
RaceTrac
01.2024 - 05.2024
Shift Manager
McDonald's
07.2017 - 12.2023
High School Diploma -
Maynard Evans High
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