Tahjanae Johnson
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hospitality Assistant 3
UCLA Santa Monica Hospital
07.2023 - 12.2023
- Checked in visitors visiting friends and/or family being hospitalized as well as confirming patient appointment or procedure.
- Answered and made phone calls regarding patient/visitor verification and approval.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Maintained personnel records and updated internal Visitor Management.
- Trained volunteers on health care systems to provide assistance to visitors and patients.
- Trained new volunteers and/or modified duty workers regarding hospitality operations, policies and services.
Emergency Dispatch Operator
Rapid Response Monitoring
04.2020 - 12.2022
- Received incoming telephone and alarm system
calls regarding emergency and non-emergency
situations. - Transferred calls and determined call priority while
performing quick and efficient customer service. - Reported alarm activity to subscribers' emergency
contacts as well as routed calls to police, fire and ambulance service.
Technical Support Assistant
Low Cost Interlock Inc.
12.2017 - 05.2018
- Managed over 50 customer calls in a fast-paced
call center environment. - Recognized escalation needs and connected
customers with advanced support staff. - Diagnosed and troubleshot hardware issues.
Trained service centers on state and client
compliance requirements. - Scheduled installs, removals and replacements.
Education
High School Diploma -
Alexander Hamilton Senior High School
Los Angeles06.2016
Skills
- Call Center Customer Service
- Good Telephone Etiquette
- Intermediate Typing
- Dependable and Responsible
- Microsoft Office
- Care Connect
- Passage Point
Timeline
Hospitality Assistant 3
UCLA Santa Monica Hospital
07.2023 - 12.2023
Emergency Dispatch Operator
Rapid Response Monitoring
04.2020 - 12.2022
Technical Support Assistant
Low Cost Interlock Inc.
12.2017 - 05.2018
High School Diploma -
Alexander Hamilton Senior High School
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