Tahria Ward
Banning,CA
Summary
Dependable Key Holder with relevant experience in retail and customer service. Strengths include efficient inventory management, cash handling, and staff supervision. Successfully enhanced store operations by implementing effective sales strategies and delivering high-quality customer service. Demonstrated skills in problem-solving, leadership, and team collaboration.
Overview
4
4
years of professional experience
Work History
Key Holder/Management Team Member
Express Outlet Store
Cabazon, CA
05.2022 - 01.2023
- Counted and balanced registers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Tracked stock movement to ensure availability of merchandise for customers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Ensured store was opened and closed in a timely manner according to company policies.
- Reviewed timesheets for accuracy prior to submission for processing.
Customer Service Representative Assistant
Cabazon Outlets
Cabazon, CA
01.2019 - 06.2020
- Updated databases with new and modified customer data.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Promoted available products and services to customers during service, account management and order calls.
- Coordinated with other departments within the organization to resolve complex issues quickly.
- Supported sales team members to drive growth and development.
- Resolved customer complaints in an efficient and professional manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered phone calls, emails, and web chats in a timely manner.
- Opened store daily and ensured all safety protocols were followed.
Education
High School Diploma -
New Horizon
Banning, CA06-2011
Skills
- Opening and closing coordination
- Drawer counting
- Cash handling accuracy
- Loss prevention strategies
- Workplace safety
- Inventory monitoring
- Staff training and development
- Customer service management
- Daily reporting
- Store maintenance
- Employee scheduling
Timeline
Key Holder/Management Team Member
Express Outlet Store
05.2022 - 01.2023
Customer Service Representative Assistant
Cabazon Outlets
01.2019 - 06.2020
High School Diploma -
New Horizon
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