TAIFA AKTER
Queens,NY
Summary
Vision-driven leader with extensive experience in procurement and project management. Successfully executed business development strategies, enhancing employee satisfaction and achieving a 92% increase in sales. Known for fostering high-performance teams and delivering solutions that exceed organizational goals.
Overview
11
11
years of professional experience
Work History
General Management
OTG MANAGEMENT LGA
Queens, New York
01.2026 - Current
- Proven track record in business development strategy and execution.
- Skilled in team building and leadership to enhance performance.
- Experienced in project management from initiation to completion.
- Managed procurement and sourcing processes, delivering cost-effective solutions.
- Oversaw financial budgeting, compliance, and safety management measures.
- Led and supervise management teams, frontline staff, and support personnel while fostering a high-performance, customer-focused workplace culture.
- Recruit, train, mentor, and evaluate employees to strengthen leadership pipelines and maintain high service standards.
MANAGER ON DUTY
OTG MANAGEMENT
Queens, USA
08.2022 - 12.2025
- Oversaw daily activities of managers and crewmembers, coordinated unit scheduling, and fostered culture of pride and cooperation while ensuring adherence to company standards.
- Support the team in reaching set goals and objectives while maintaining a positive work environment for both the management team and staff. I lead and supervise managers and crewmembers, manage unit scheduling, and foster a culture of pride, cooperation, and adherence to company standards.
- Directed all phases of the ordering process throughout the unit, coordinating internal resources for timely project execution.
- I ensure compliance with safety policies, company protocols, and workplace regulations to maintain a safe and healthy working environment.
- Certified compliance with safety policies, company protocols, and workplace regulations.
- Collaborated with management to develop and enforce company processes and policies, trained new employees, addressed performance issues, and maintained open communication to assess employee satisfaction.
PROJECT MANAGER
CAPGEMINI
Manhattan, USA
07.2021 - 07.2022
- As a Project Manager, my role involves coordinating, scheduling, executing, and overseeing large-scale projects. In pre-construction meetings, I facilitate discussions to establish project objectives, timelines, and expectations, ensuring all stakeholders are aligned on project scope and deliverables.
- Building strong relationships with owners, contractors, and property managers is crucial to streamline project phases and ensure smooth project delivery. By fostering effective communication and collaboration, I promote synergy among project stakeholders.
- communication channels and regular project status updates can help mitigate risks and ensure successful project delivery. Collaborating with cross-functional teams and conducting post-project evaluations can also provide valuable insights for future projects.
APPLICATION DEVELOPER
BANK OF AMERICA
NJ, USA
10.2020 - 05.2021
- Reviewed and analyzed business use case, delivering effective solutions in collaboration with business leaders, designers, and architects.
- Created and executed complex programs using SQL Server scripting and Unix scripting and administered datasets using Panda data frames and MySQL.
- Created and executed complex programs using SQL Server scripting and Unix scripting and administered datasets using Panda data frames and MySQL.
- Queried MySQL database queries from Python using Python-MySQL connector MySQL dB package to retrieve information.
Manager on Duty
Taj Hotel
Manhattan, New York
01.2019 - 09.2020
- Oversaw all daily hotel operations, including front desk services, housekeeping, maintenance, food and beverage coordination, and guest relations to ensure seamless service delivery.
- Supervised hotel staff through scheduling, training, performance evaluations, and team development, ensuring high operational standards.
- Monitored occupancy rates, room revenue, and operational budgets, implementing cost-control measures to enhance profitability.
- Coordinated with vendors, suppliers, and internal departments to maintain inventory, procurement, and facility standards.
- Prepared daily, weekly, and monthly operational and financial reports for senior management review.
HRIS Analyst
OTG
Newark, New Jersey
10.2017 - 12.2018
- Managed and maintained the Human Resources Information System (HRIS), ensuring employee data accuracy, integrity, and confidentiality.
- Generated HR reports, dashboards, and workforce analytics to support informed management decisions.
- Analyzed HR data trends related to headcount, turnover, attendance, payroll, and performance metrics.
- Collaborated with HR, payroll, IT, and leadership teams to streamline HR system processes and enhance workflow efficiency.
- Tested, implemented, and supported HRIS system upgrades, integrations, and new module rollouts.
- Resolved system issues, user access problems, and data discrepancies, ensuring uninterrupted HR operations.
- Supported recruitment, onboarding, benefits administration, and performance management through HR technology solutions.
RESTAURANT MANAGER
WENDY'S
Bayside, USA
04.2015 - 09.2017
- Trained and mentored employees on customer service practices, policies, and protocols to enhance service quality and team effectiveness.
- Launched promotional initiatives to expand brand awareness in the local community through word-of-mouth and restaurant events.
- Advised senior leadership on strategies to reach a broader audience, including implementation of discounts and social media marketing initiatives.
Education
DOCTOR OF COMPUTER SCIENCE (D.C.SC.) - Hospitality, Human Resources
City University of New York
Queens, NY01-2015
Skills
- Project management
- Business strategy
- Operational strategy
- Business operations
- Relationship management
- Financial management
- HR management
- Leadership development
- Customer satisfaction
- Continuous improvement
- Problem solving
- Data visualization
- Big data analysis
- Data integration
- Microsoft Office 365
- Decision making
- Employee development
Affiliations
Project Management Institute (PMI), Actively involved in networking events and professional development opportunities within the project management field.
Awards
Project Management Excellence Award, Received for outstanding performance and successful completion of a complex construction project ahead of schedule and under budget.
Volunteer Experience
Volunteered expertise in project management by leading a pro bono construction project for a local non-profit organization, overseeing the renovation of a community center to create a safe and welcoming space for residents.
Languages
- English
- Hindi
- Bangla
Timeline
General Management
OTG MANAGEMENT LGA
01.2026 - Current
MANAGER ON DUTY
OTG MANAGEMENT
08.2022 - 12.2025
PROJECT MANAGER
CAPGEMINI
07.2021 - 07.2022
APPLICATION DEVELOPER
BANK OF AMERICA
10.2020 - 05.2021
Manager on Duty
Taj Hotel
01.2019 - 09.2020
HRIS Analyst
OTG
10.2017 - 12.2018
RESTAURANT MANAGER
WENDY'S
04.2015 - 09.2017
DOCTOR OF COMPUTER SCIENCE (D.C.SC.) - Hospitality, Human Resources
City University of New York