Summary
Overview
Work History
Education
Skills
Additional Information About Me
Timeline
Generic
Taihesha  Knight

Taihesha Knight

Fort Worth,TX

Summary

Accomplished customer service professional with over 20 years of experience in hospitality and retail, including 3 years as a Crew Chief and 1 year as an Assistant Manager at Dollar General. Demonstrates a strong track record in team leadership, driving customer satisfaction, and streamlining operations in dynamic settings. Recognized for exceptional communication, problem-solving, and leadership abilities. Aiming to leverage extensive skills in customer engagement and operational efficiency in a full-time customer service role.

Overview

20
20
years of professional experience

Work History

Crew Chief/Lead Server

IHOP
Multiple Locations , DFW TX
08.2005 - Current

Supervised and motivated front-of-house staff, ensuring efficient operations and excellent guest experiences.

• Provided high-quality customer service, handling special requests, and resolving concerns to maximize satisfaction.

• Trained new employees, ensuring adherence to company standards, and service expectations.

• Assisted in scheduling, inventory control, and operational decision-making to optimize workflow.

Maintained a clean, organized, and safety-compliant work environment.

Assistant Manager

Dollar General Store
Fort Worth, TX
01.2024 - 09.2024

• Led daily store operations, including customer service, inventory management, and employee supervision.

• Delivered exceptional customer support, ensuring a seamless shopping experience, and high satisfaction rates.

• Trained and mentored employees, improving team productivity and performance.

• Managed cash handling, sales transactions, and loss prevention procedures to maintain accuracy and reduce shrinkage.

• Assisted in merchandising and promotional strategies, contributing to increased sales and foot traffic.

Server

Dennys Restaurant
Dallas, TX
07.2014 - 12.2015
  • Delivered fast, friendly, and professional service in a high-volume dining environment.

• Handled cash and credit transactions accurately, balancing registers at shift end.

• Communicated effectively with kitchen staff to ensure order accuracy and timely service.

• Developed strong customer relationships, leading to repeat business, and positive reviews.

  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Cheddars Stratch Kitchen
Grand Prairie, TX
01.2014 - 07.2014
  • Delivered fast, friendly, and professional service in a high-volume dining environment.
  • Handled cash and credit transactions accurately, balancing registers at shift end.
  • Communicated effectively with kitchen staff to ensure order accuracy and timely service.
  • Developed strong customer relationships, leading to repeat business, and positive reviews.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

GED -

Vance-Granville Community College
NC
08-1994

High School Diploma -

Murry Bergtraum High School For Business Careers
NY

Skills

  • Customer Service Excellence
  • Leadership and Team Management
  • Conflict Resolution and Problem-Solving
  • Retail and restaurant operations
  • Employee Training and Development
  • Cash Handling and POS Systems
  • Inventory Control and Merchandising
  • Sales and upselling techniques
  • Order accuracy and time management
  • Fast-paced, high-volume environments
  • Interpersonal and Communication

Additional Information About Me

  • Passionate about delivering outstanding customer experiences, and fostering brand loyalty.
  • Highly adaptable, detail-oriented, and skilled in multitasking under pressure.
  • Strong ability to handle customer inquiries, resolve conflicts, and drive sales growth.

Timeline

Assistant Manager

Dollar General Store
01.2024 - 09.2024

Server

Dennys Restaurant
07.2014 - 12.2015

Server

Cheddars Stratch Kitchen
01.2014 - 07.2014

Crew Chief/Lead Server

IHOP
08.2005 - Current

GED -

Vance-Granville Community College

High School Diploma -

Murry Bergtraum High School For Business Careers
Taihesha Knight