Accomplished customer service professional with over 20 years of experience in hospitality and retail, including 3 years as a Crew Chief and 1 year as an Assistant Manager at Dollar General. Demonstrates a strong track record in team leadership, driving customer satisfaction, and streamlining operations in dynamic settings. Recognized for exceptional communication, problem-solving, and leadership abilities. Aiming to leverage extensive skills in customer engagement and operational efficiency in a full-time customer service role.
Supervised and motivated front-of-house staff, ensuring efficient operations and excellent guest experiences.
• Provided high-quality customer service, handling special requests, and resolving concerns to maximize satisfaction.
• Trained new employees, ensuring adherence to company standards, and service expectations.
• Assisted in scheduling, inventory control, and operational decision-making to optimize workflow.
Maintained a clean, organized, and safety-compliant work environment.
• Led daily store operations, including customer service, inventory management, and employee supervision.
• Delivered exceptional customer support, ensuring a seamless shopping experience, and high satisfaction rates.
• Trained and mentored employees, improving team productivity and performance.
• Managed cash handling, sales transactions, and loss prevention procedures to maintain accuracy and reduce shrinkage.
• Assisted in merchandising and promotional strategies, contributing to increased sales and foot traffic.
• Handled cash and credit transactions accurately, balancing registers at shift end.
• Communicated effectively with kitchen staff to ensure order accuracy and timely service.
• Developed strong customer relationships, leading to repeat business, and positive reviews.