Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Taijahna Lee-Seamster

Milwaukee

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.

Overview

6
6
years of professional experience

Work History

Collections Rep II

Enova International
10.2023 - Current
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Processed payments and applied to customer balances.

Transportation Specialist

Amazon
06.2022 - 10.2023
  • Responsible for ensuring hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers and from Amazon fulfillment centers to carrier hubs.
  • Maintain contact with drivers, vendors & coworkers within our fulfillment centers & delivery stations to ensure all freight is handled properly and taken to correct locations.
  • Responsible for submitting any maintenance request for any Amazon owned or affiliated equipment.
  • Took Inbound calls within a fast paced call center environment.
  • Adhered to all policies and procedures regarding phone etiquettecy, customer service and metrics.

Customer Service Specialist

TransPerfect Connect
02.2021 - 06.2022
  • Responsible for processing in-bound calls with third party clients displaying great customer service skills to ensure highest level of customer satisfaction.
  • Took Inbound and Outbound calls for any client that required verbal communication with its customers.
  • Sent multiple emails & fax for any clients that required nonverbal communication with its customers.

Assistant Outreach Navigator

Copa Health
01.2020 - 02.2022
  • Participates in outreach, engagement, and re-engagement with a focus on community-based re-engagement, up to and including frequently meeting with members in the community (e.g., hospitals, jails, homes, shelters etc). Follows the outreach workflow established for re-engaging members who have disengaged from treatment.
  • Establishes relationships with community organizations to locate members ( hospitals & shelters), case managers, teams, staff, etc. to ensure timely completion of tasks weekly.
  • Adherence to all agency policies, licensure, and training requirements.

Retention Specialist

Charter Communications
02.2019 - 01.2020
  • Responsible for designing and implementing customer retention strategies to increase loyalty and retain business.
  • Analyzed customer feedback, negotiated with customers and implemented retention strategies.
  • Took Inbound calls within a fast paced call center environment.
  • Adhered to all policies and procedures regarding phone etiquettecy, customer service and metrics.

Education

Associate's degree - Business Management

Milwaukee Area Technical College
Milwaukee, WI
05-2026

High School Degree - undefined

Ronald Reagan IB
Milwaukee, WI
01.2017

Skills

  • Bilingual
  • Microsoft Program Training
  • Computer literacy
  • Data entry
  • Time management
  • Typing

Personal Information

Willing To Relocate: Anywhere

Timeline

Collections Rep II

Enova International
10.2023 - Current

Transportation Specialist

Amazon
06.2022 - 10.2023

Customer Service Specialist

TransPerfect Connect
02.2021 - 06.2022

Assistant Outreach Navigator

Copa Health
01.2020 - 02.2022

Retention Specialist

Charter Communications
02.2019 - 01.2020

High School Degree - undefined

Ronald Reagan IB

Associate's degree - Business Management

Milwaukee Area Technical College

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