Taijhmal Nichols
Ridgeland,MS
Summary
Customer-focused professional with over 5 years of experience in retail, logistics, and client support. Known for delivering accurate, efficient service while handling high-volume workloads in fast-paced environments. Skilled in problem-solving, communication, and multitasking across multiple systems. Experienced in remote work, productivity software, and maintaining high performance standards. Ready to bring empathy, ownership, and excellence to every customer interaction.
Overview
7
7
years of professional experience
Work History
PACKAGE HANDLER
FedEx Express
Pearl, MS
10.2023 - 08.2024
- Entered and updated over 100 daily logistics and tracking records with accuracy.
- Improved shipment accuracy by 15% by identifying and resolving data discrepancies.
- Maintained audit-ready logs and ensured compliance with company standards.
- Collaborated across departments to streamline workflow and enhance efficiency.
Peer Tutor
Work From Home
Home
06.2024 - 06.2025
- Facilitated peer learning sessions to enhance comprehension of complex subjects.
- Developed personalized study plans tailored to individual learning styles and needs.
- Assisted students in mastering academic material through targeted instructional support.
- Reviewed and evaluated student progress, providing constructive feedback for improvement.
RETAIL SALES ASSOCIATE
Rainbow Shops
Hattiesburg, MS
10.2021 - 11.2022
- Delivered high-quality customer service and assisted with daily sales transactions.
- Supported inventory control and assisted in maintaining stockroom organization.
- Ensured visual merchandising standards were met, enhancing customer experience.
CREW MEMBER
Wendy’s
Brandon, MS
08.2018 - 05.2020
- Processed cash and card transactions while maintaining accuracy under pressure.
- Handled customer inquiries and complaints with professionalism and care.
- Assisted with scheduling, team coordination, and daily operations support.
Education
Bachelor of Science - Economics
Tougaloo College
Jackson, MS01.2026
Associate of Arts - Business Administration
Hinds Community College
Raymond, MS05.2021
Skills
- Data Entry & Accuracy (65 WPM, 9,000 KPH)
- Microsoft Office Suite (Word, Excel, Outlook)
- Customer Relations & Service Optimization
- Scheduling & Time Management
- Recordkeeping & Documentation
- Confidentiality & HIPAA Awareness
ADDITIONAL INFORMATION
- Open to remote, night, weekend, and holiday shifts.
- Equipped with high-speed internet and dedicated home office.
- Willing to complete background check and drug screening.
Languages
English
Full Professional
Timeline
Peer Tutor
Work From Home
06.2024 - 06.2025
PACKAGE HANDLER
FedEx Express
10.2023 - 08.2024
RETAIL SALES ASSOCIATE
Rainbow Shops
10.2021 - 11.2022
CREW MEMBER
Wendy’s
08.2018 - 05.2020
Associate of Arts - Business Administration
Hinds Community College
Bachelor of Science - Economics
Tougaloo College