Organized Office Professional with solid background in office administration and coordination. Proven track record of streamlining office processes and supporting team efficiency, contributing to smoother operations. Demonstrated expertise in handling administrative tasks and utilizing communication and organizational skills to enhance team performance.
Work History
Package Handler
1 Year 4 Months
FedEx | 04.2025 - Current
Managed movement of packages, documents, and regulated materials in fast-paced, deadline-driven environment to ensure timely delivery.
Verified package labels and shipment information for accurate handling, routing, and processing, minimizing errors.
Follow established safety and operational procedures while maintaining accuracy and attention to detail.
Collaborated with team members to prioritize workload and sustain productivity in high-volume operation.
Mortgage Closer
5 Years 2 Months
First Internet Bank of Indiana | 10.2017 - 12.2022
Coordinated loan-closing activities with customers, underwriters, processors, and title companies to ensure accurate and timely completion.
Organized and prioritized multiple loan files while maintaining strict deadlines, detailed documentation, and accuracy.
Prepared preliminary settlement statements and closing instructions for review by title companies, closing agents and customers.
Reviewed loan documentation for completeness and compliance with established federal, state, and company requirements.
Operations Specialist 1
3 Years 1 Month
First Internet Bank of Indiana | 09.2014 - 10.2017
Entered and maintained mortgage and commercial loan information in core banking systems to support accurate boarding and funding.
Collected, organized, and input data into database systems while following established processing procedures.
Performed quality-control reviews of loan records processed by other staff to identify discrepancies and ensure accuracy.
Collaborated across departments to identify process improvements and increase operational efficiency.
Helped develop and document procedures to support consistent day-to-day operations
Servicing Processor
7 Years 9 Months
First Internet Bank of Indiana | 12.2006 - 09.2014
Processed customer loan payments and deposits, ensuring transactions were accurately posted to customer accounts.
Scanned, indexed, and organized documents in an electronic imaging systems for efficient record retrieval.
Reconciled daily cash activity and prepared cash letters according to established procedures.
Reviewed consumer loan documentation for proper controls and accurate processing.
Document Auditor/Data Entry Clerk
6 Years 5 Months
United Parcel Service | 06.1999 - 11.2005
Reviewed shipping documents and verified information for completeness and accuracy, contacting customers when clarification was needed.
Collected, completed, and organized supporting paperwork and documentation.
Entered invoice information into computer systems accurately and efficiently.
Education
Office System Specialist - Office Administration And Technology
Indiana Business College | Indianapolis, Indiana
Achieved Dean’s List
GED
Ben Davis High School | Indianapolis, Indiana
Skills
Data Entry (12
000 kph)
Attention to detail
Safety compliance
Operational efficiency
Logistics management
Document analysis
Data interpretation
Process improvement
Customer support
Client engagement
Multitasking and organization
Decision analysis
Typing (60 wpm)
Written communication
Timeline
Package Handler
FedEx
04.2025 - CurrentRead More
Mortgage Closer
First Internet Bank of Indiana
10.2017 - 12.2022Read More
Operations Specialist 1
First Internet Bank of Indiana
09.2014 - 10.2017Read More
Servicing Processor
First Internet Bank of Indiana
12.2006 - 09.2014Read More
Document Auditor/Data Entry Clerk
United Parcel Service
06.1999 - 11.2005Read More
Indiana Business College
Office System Specialist from Office Administration And Technology