Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taila Moraes

Pompano Beach

Summary

Manager with 10 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles. Excellent relationship-building, multitasking and decision-making skills.

Overview

6
6
years of professional experience

Work History

MARKET FINANCIAL CENTER MANAGER

Bank Of America
01.2023 - Current
  • Manages market-level initiative prescribed by market leaders
  • Collaborated with internal business partners to deliver cohesive banking experience to customers.
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution
  • Coaching and action planning for associates development.
  • Built and lead high-performance team focused on achieving sales and service goals

ASSISTANT MANAGER

Bank of America
06.2018 - 01.2023
  • Manage risks, including identifying it, informing associates and educating associates and how to avoid.
  • Generate responsible growth by working with associates to find opportunities to further client financial lives.
  • Ensure clients are satisfied and receiving exceptional service
  • Manage talent by uncovering opportunities associates have to better themselves and them providing coaching.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Associates - Business

Broward College
Fort Lauderdale, FL
08.2024

High School Diploma -

Hugo Simas High School
Londrina, PR
11.2001

Skills

  • Sales Coaching
  • Client Satisfaction
  • Operational Standards
  • Team-Building Exercises
  • Customer portfolio management
  • Employee performance evaluations
  • Branch Management
  • Financial leadership ability
  • Relationship building and management

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

MARKET FINANCIAL CENTER MANAGER

Bank Of America
01.2023 - Current

ASSISTANT MANAGER

Bank of America
06.2018 - 01.2023

Associates - Business

Broward College

High School Diploma -

Hugo Simas High School

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Taila Moraes