Tailea Toro
Tampa
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
RISE Dispensary
Wesley Chapel, FL
06.2024 - Current
- Assisted in the development of training materials for new hires, ensuring consistency in onboarding procedures across departments
- Led daily operations to ensure compliance with state regulations and company policies.
- Supervised employee performance evaluations, fostering a culture of accountability and continuous improvement.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Tier 3 Intervention Specialist
The Crisis Center of Tampa Bay
Tampa, FL
03.2022 - 09.2023
- Assisted in the implementation of individualized treatment plans, following guidelines provided by mental health professionals
- Implemented crisis intervention techniques when necessary to de-escalate potentially volatile situations
- Provided emotional support and actively listened to clients' concerns while maintaining professional boundaries
- Provided direct care and support to individuals with mental health conditions, ensuring their safety and well-being
- Collaborated with community resources such as social service agencies, housing programs, and vocational rehabilitation services to connect clients with additional support
Bridal Stylist
David's Bridal
Tampa, FL
06.2021 - 03.2022
- Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Provided personalized bridal styling consultations to enhance customer experience and satisfaction.
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
Server
Outback Steakhouse
Tampa, FL
04.2021 - 06.2021
- Warmly greet guests, anticipate needs, and remain available throughout the dining experience
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Memorize specifics of all menus
- Sold additional food and drinks to increase restaurant profits
Captioning Assistant
Captel Service Specialists
Tampa, FL
07.2020 - 04.2021
- Checked completed work for proper spelling, grammar, punctuation and format.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Transcribed live audio into accurate captions for hard-of-hearing individuals.
- Simplified complex information during live events, providing clear and concise captions that allowed viewers to fully understand the content being presented.
Hostess
Nordstrom - Bazille
Tampa, FL
06.2019 - 07.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Transfer Orientation Leader
University of South Florida
Tampa, FL
01.2019 - 01.2020
- Provide a seamless transition into the University of South Florida
- Lead a group of up to 16 students
- Deliver pertinent information in the form of presentations in front of 150+ students
Hostess/Server/To-Go Specialist
Red Lobster
Saint Petersburg, FL
03.2017 - 05.2019
- Deliver exceptional customer service through extensive menu knowledge
- Maintain inventory log and restock supplies as needed
- Play an integral role in customer service and overall sales numbers
Education
Bachelor of Science - American Sign Language Interpretation
University of South Florida
Tampa, FL05-2020
Skills
- Sales
- Organizational skills
- Leadership
- Communication skills
- Guest services
- POS
- Crisis intervention
- Bilingual
- Retail sales
- Customer service
- Conflict Management
- Microsoft Office
- American Sign Language
Certification
Mental Health First Aid
Languages
American Sign Language - Fluent
English - Native
Timeline
Assistant General Manager
RISE Dispensary
06.2024 - Current
Tier 3 Intervention Specialist
The Crisis Center of Tampa Bay
03.2022 - 09.2023
Bridal Stylist
David's Bridal
06.2021 - 03.2022
Server
Outback Steakhouse
04.2021 - 06.2021
Captioning Assistant
Captel Service Specialists
07.2020 - 04.2021
Hostess
Nordstrom - Bazille
06.2019 - 07.2020
Transfer Orientation Leader
University of South Florida
01.2019 - 01.2020
Hostess/Server/To-Go Specialist
Red Lobster
03.2017 - 05.2019
Bachelor of Science - American Sign Language Interpretation
University of South Florida