Taimoon Naher Afroz Khanom
Brooklyn,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments by bringing positive attitude and commitment to continuous learning and growth.
Highly motivated person with passion for helping others.
Overview
19
19
years of professional experience
Work History
Phone & Host Service
Dallas BBQ Restaurant
09.2023 - Current
- Welcomed guests and maintained a friendly and professional demeanor to ensure positive experiences.
- Assisted with seating arrangements to accommodate guest preferences and optimize table turnover.
- Improved guest satisfaction by promptly addressing inquiries and resolving issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales and Customer Support
Emirates Airlines
01.2009 - 12.2022
- Company Overview: Emirates Airlines is a major airline based in Dubai, United Arab Emirates
- Establish business relationship with clients by providing prompt and accurate service
- Attending and solving clients' and trade partners' queries and requirement maintaining pleasant and professional attitude
- Update sales information such as quoting correct fares, carriage rules, product booking, skyward, hotel and tour package as per client's requirement to make seamless and memorable trips
- Handling upset and complicated customer issue
- Handling team as a senior member of the team in absence of manager maintaining professional and standard relationship with other team and team members by sharing knowledge and good practice
- Emirates Airlines is a major airline based in Dubai, United Arab Emirates
Sales Officer
Malaysia Airlines
10.2005 - 12.2008
- Company Overview: Malaysia Airlines is the national carrier of Malaysia, providing passenger and cargo services
- Malaysia Airlines is the national carrier of Malaysia, providing passenger and cargo services
Education
BA (Hons.) -
University of Dhaka
Higher Secondary Certificate - Science Group
Dhaka Mohila College
Secondary School Certificate - Science Group
Tejgaon Govt. Girls High School
Skills
- Interpersonal skills
- Organizing ability
- Independent work
- Adaptability
- Teamwork
- Integrity
- Project management
- Communication skills
- Staff and Event coordination
- Logistics planning
- Social skills
- Crisis and Schedule management
- Multi-tasking
- Hospitality service
- Time management
Employment
Phone & Host Service, Dallas BBQ Restaurant, Nostrand, Brooklyn, NY, 09/12/23, Greeting warmly, identifying and managing customer's requirement in fast and supportive manner., Managing reservation and orders ensuring comfortable seating arrangement and timely service of the dine-in and take-away orders., Sales and Customer Support, Emirates Airlines, Dhaka, Bangladesh, 01/01/09, 12/31/22, Establish business relationship with clients by providing prompt and accurate service., Attending and solving clients' and trade partners' queries and requirement maintaining pleasant and professional attitude., Update sales information such as quoting correct fares, carriage rules, product booking, skyward, hotel and tour package as per client's requirement to make seamless and memorable trips., Handling upset and complicated customer issue., Handling team as a senior member of the team in absence of manager maintaining professional and standard relationship with other team and team members by sharing knowledge and good practice., Sales Officer, Malaysia Airlines, Dhaka, Bangladesh, 10/15/05, 12/31/08
Hobbies and Interests
- Traveling and reading is the most favorite hobby.
- Enthusiast of Sports and Music and movies.
Training
Easy MARS Essentials for Sales and Services, 01/21/10, Easy MARS Essentials for Sales and Services, 11/22/14, Easy MARS advanced for Sales and Services, 11/21/14, Skywards for Frontline, 07/29/15, PGE for Retail Office, 03/14/17, Enrich essential program, 07/20/06, Familiarization Trip in Kulalumpur and Kota Kinabalu, Malaysia, 03/01/07
Languages
English
Full Professional
Bengali
Full Professional
Urdu
Limited Working
Interests
- Volunteer Work like offering time and support to shelters for the homeless and women
- I enjoy helping others and giving back to the community
- Participating in fundraising events to support local charities, schools, or community projects
Timeline
Phone & Host Service
Dallas BBQ Restaurant
09.2023 - Current
Sales and Customer Support
Emirates Airlines
01.2009 - 12.2022
Sales Officer
Malaysia Airlines
10.2005 - 12.2008
Higher Secondary Certificate - Science Group
Dhaka Mohila College
BA (Hons.) -
University of Dhaka
Secondary School Certificate - Science Group
Tejgaon Govt. Girls High School
Similar Profiles
Blanca VazquezBlanca Vazquez
Cashier/Restaurant Hostess at Dallas BBQ RestaurantCashier/Restaurant Hostess at Dallas BBQ Restaurant
KAREN GARCIAKAREN GARCIA
Host at Dallas BBQ RestaurantHost at Dallas BBQ Restaurant
Marzia HussainMarzia Hussain
Server at Dallas BBQ RestaurantServer at Dallas BBQ Restaurant