Summary
Overview
Work History
Education
Skills
Timeline
Generic

YOLEYZA RAYO

Corning,United States

Summary

Experienced customer service representative, delivering exceptional customer service and, seeking my opportunity to grow my skill set and expand my business experience.

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Host

Rolling Hills Casino
Corning, California
03.2025 - Current
  • Greeted and welcomed guests upon arrival at the casino.
  • Assisted patrons with inquiries about services and amenities available.
  • Provided information on gaming options and event schedules to guests.
  • Coordinated with team members to ensure smooth guest experiences.
  • Handled customer feedback and resolved issues promptly and courteously.
  • Followed company policies regarding cash handling procedures at all times.
  • Processed payments using cash register or point-of-sale system.
  • Operated register, handled cash and processed credit card transactions.

Customer service associate

Walmart
Hohenwald, Tennessee
01.2024 - 04.2024
  • Warmly greeted 20 plus customers per shift into the store, offered advice on products and assisted with finding merchandise.
  • Diligently handled transactions to include POS, credit, cash exchange/ return to ensure accuracy of both cash flow and customer orders.

Warehouse Associate

Amazon
Fontana, California
08.2021 - 08.2022
  • Resolved shipping and delivery issues promptly with customers, ensuring excellent and clear communication.
  • Oversaw inventory tracking, collected and analyzed data on warehouse operations, to identify bottlenecks and inefficiencies.

Administrative Assistant

Pine Springs Ranch
Mountain View, California
06.2019 - 08.2021
  • Managed customer inquiries and reservations, utilized multitasking skills to schedule and coordinate appointments via phone, text and email ensuring efficient guest satisfaction and quality.
  • Prepared, proofread, edited and finalized incoming and outgoing documents and reports.

Education

High school Diploma -

Gorman Learning Center
05-2021

Skills

  • Cash handling skills
  • Exceptional Customer Service
  • Attention to detail
  • Interpersonal skills
  • Multitasker
  • Gaming license certified
  • Department of justice background check certified
  • Fluent bilingualism
  • Payment collection
  • Record keeping
  • Data entry accuracy

Timeline

Customer Service Host

Rolling Hills Casino
03.2025 - Current

Customer service associate

Walmart
01.2024 - 04.2024

Warehouse Associate

Amazon
08.2021 - 08.2022

Administrative Assistant

Pine Springs Ranch
06.2019 - 08.2021

High school Diploma -

Gorman Learning Center
YOLEYZA RAYO